11:59:28 From Jena Lui To All Panelists: Hi from Pennsylvania! 11:59:32 From Molly Banfield To Everyone: Hi from Wisconsin 11:59:34 From Charles Wiggins To Everyone: Howdy from Isothermal Community College in NC 11:59:35 From Mélanie Cyr To Everyone: Hello from Edmundston, New Brunswick Canada 11:59:35 From Jessica Long To Everyone: Hello from PA 11:59:36 From Joanna Ziarnik To Everyone: Connecticut 11:59:37 From connie deschaine Violette To Everyone: Connie Form Grandfalls NewbrunsswickCanada 11:59:37 From Serena Buckner To Everyone: Wyoming 11:59:38 From Melissa Sanders To Everyone: Hello from Kentucky 11:59:39 From Amber Fullerton To Everyone: Bicknell, Utah 11:59:39 From Katy Clapper To Everyone: North Dakota 11:59:39 From Melissa Robertson To Everyone: Hello from Orillia Ontario 11:59:39 From Laura Koeneman To Everyone: Hi from Minnesota 11:59:39 From Martha Avans To Everyone: Hello from Alabama 11:59:40 From Alexes Spencer To Everyone: Hi from the DC area 11:59:40 From Jane Lynch To All Panelists: Michigan's Upper Peninsula 11:59:41 From Virginia Johnson To Everyone: Hanover, Massachusetts 11:59:42 From Marie Grmek To Everyone: Hi from Ohio! 11:59:42 From Brittany Lee To Everyone: Hi from Wisconsin 11:59:42 From Julie Clinefelter To Everyone: Minnesota 11:59:42 From Nicholas Yon To All Panelists: Pittsburgh, PA 11:59:42 From Kevin Tengesdal To Everyone: Bismarck, North Dakota 11:59:42 From Katherine Goff To Everyone: Delaware 11:59:42 From Selena Harmon To Everyone: Greetings from Tennessee! 11:59:43 From Tessa Gutzwiller To All Panelists: Indiana 11:59:43 From Anne Ouellette To Everyone: Minnesota 11:59:43 From Kira Browning To Everyone: Illinois 11:59:44 From Nick Dawson To Everyone: Colorado 11:59:45 From Meldon Jenkins-Jones To Everyone: Richmond, Virginia 11:59:45 From Nicole Harterink To Everyone: North Carolina 11:59:45 From Carley Stewart To All Panelists: Hi from North Carolina! 11:59:45 From Morgan Wright To All Panelists: Hello from NY! 11:59:46 From Korey Brisendine To Everyone: Hi Michigan 11:59:46 From Jacqueline Mann To Everyone: Hi from Paris, TN 11:59:46 From Eric Christians To Everyone: Hello from Minnesota 11:59:46 From Carrie Dose To Everyone: Greetings from Minnesota! 11:59:46 From Suzanne Huron To All Panelists: Tennessee 11:59:46 From Jessica Stauffer To Everyone: Hi from New Jersey! 11:59:47 From Heather Barron To Everyone: Indiana 11:59:47 From Elizabeth Haigh To Everyone: KY 11:59:47 From Marsha Kendall To Everyone: Tennessee 11:59:48 From Susan Melfi To Everyone: Indiana 11:59:48 From Peter Santore To Everyone: Mass! 11:59:48 From Michael Lee To Everyone: Hi from Ohio! 11:59:48 From Bree Dumont To Everyone: Hello from NC 11:59:49 From Megan Ekker To Everyone: Hello from Colorado! 11:59:49 From Melissa Tullo To Everyone: Connecticut 11:59:49 From Kristina Magyar To Everyone: Colorado 11:59:49 From Kelsie Burnard To All Panelists: Hi from Bradenton florida!!! 11:59:49 From Susan Brown To Everyone: Pleasanton, Kansas 11:59:49 From Tali Crowe To All Panelists: Indiana 11:59:50 From Kimberly Gray To Everyone: Hi from Halifax County, North Carolina 11:59:51 From Cheryl Dickens To Everyone: North Carolina 11:59:51 From Kari Eggerling To Everyone: Hi from Virginia 11:59:52 From Nicholas Roberts To Everyone: Trinidad and Tobago 11:59:52 From Adam Wojdan To All Panelists: Hello from Michigan 11:59:52 From Hannah Hassler To Everyone: Indiana 11:59:52 From Carla Murillo To Everyone: Hi from California 11:59:52 From Joshua Lawson To Everyone: Hi from delaware 11:59:53 From Taslima Sultana To Everyone: Hi from connecticut 11:59:53 From Kristin Bilson To Everyone: Hi Everyone from New Jersey 11:59:53 From Natacha Liuzzi To Everyone: Hello from Vermont 11:59:53 From Stacy Pinner To Everyone: Texas 11:59:53 From Claudia Flores To Everyone: Hello From Los Angeles, California 11:59:53 From Vivian Rawlings To Everyone: Hello from Texas! 11:59:54 From Rita Eggers To Everyone: Bristol, VA/TN 11:59:55 From Tammy Peterson To Everyone: Hey 'yall from Tennessee 11:59:55 From Kerry Burnham To Everyone: Utah 11:59:55 From Megan Brown To Everyone: Hello from California 11:59:55 From Jodi Smiley To Everyone: Hi from Boulder MT 11:59:56 From Eric Alicea To All Panelists: Hi from New Jersey 11:59:56 From Marilyn Stevenson To Everyone: New Hlampshire 11:59:56 From Lynda Cicchini To Everyone: Hi from MI 11:59:57 From Beatrice Bordzol To Everyone: hello from maryland 11:59:59 From Christina Baclawski To Everyone: Derby, Connecticut 11:59:59 From Madeline Anglin To All Panelists: North Carolina! 12:00:00 From Barbara Valdes To Everyone: Hi from North Carolina 12:00:01 From Brenda Faithful To Everyone: North Carolina 12:00:01 From Christina Tillsley To All Panelists: Hello from nj! 12:00:02 From Ruth Stanley To Everyone: Indiana 12:00:03 From Christine Maxfield To Everyone: Hello from Rochester, NY 12:00:03 From Donna Rau To Everyone: Pittsburgh, PA 12:00:04 From Gloria Parkinson To Everyone: Hello from Clinton, MA. 12:00:05 From Laura Clerkin To Everyone: Hello from the White Mountains of New Hampshire 12:00:05 From Jean Decker To Everyone: Indiana 12:00:06 From Beth Wrisley To Everyone: hello from upstate NY! 12:00:07 From Dianne Chambers To Everyone: hello from Georgia -the Peach state 12:00:08 From Donna Forbis To Everyone: Hi from IL Prairie DPL! 12:00:09 From Joan Stokes To Everyone: Hi from Shelton, CT! 12:00:09 From rose alston To Everyone: Durham, NC 12:00:10 From Jayme Champagne To All Panelists: Hello from Louisiana! :) 12:00:10 From Aaren Cravaritis To Everyone: Virginia 12:00:11 From Pam Henley To Everyone: Bozeman MT 12:00:14 From Julie Knapp To Everyone: Hi from Sussex County, NJ 12:00:15 From Bridget Roberts To Everyone: Wisconsin 12:00:16 From Christiann Gibeau To All Panelists: Cohoes, NY 12:00:17 From Janet Lowery To Everyone: Hi from Louisiana 12:00:24 From Roy Davis To Everyone: Hello from Texas 12:00:30 From Bobbie Caswell To Everyone: Hi from Western New York! 12:00:34 From Casandra Arias To Everyone: Hello from CA! 12:00:47 From Elizabeth Kleweno To Everyone: Good morning from Kenai Community Library! 12:00:51 From Elizabeth Callaghan To Everyone: Liz Callaghan from New York 12:01:05 From Joan Battley To Everyone: Hello everyone! 12:01:09 From Susan Artymko To Everyone: Susan from Eganville, Ontario. 12:01:11 From Skye Cornelia To Everyone: Hi from Jefferson Parish Library (next to New Orleans) 12:01:15 From Allie Snyder To Everyone: Hello from North Carolina! 12:01:15 From Traci Villa To Everyone: Hello from Hewitt Texas 12:01:24 From KIMBERLÉ FIELDS To Everyone: Hi from Southern Maryland! 12:01:24 From Christine Newell To Everyone: Hello from Colorado! 12:01:24 From Sue Waibel To Everyone: Sue from Indiana 12:01:31 From Claudia Lemieux To All Panelists: Hello from Maine! 12:01:33 From Kayla Howard To Everyone: Hello everyone from Tennessee! 12:01:35 From Lisa Marchitelli To Everyone: Upstate NY 12:01:37 From Lizbeth Perez To Everyone: Lizbeth Perez from the Adrian District Library in Michigan 12:01:37 From Kayle Koberowski To All Panelists: Hello from Garland Texas! 12:01:45 From Emma MacIntyre To Everyone: Hello from Jamestown, Rhode Island! 12:01:54 From Ruth Guthrie To All Panelists: Hello from Avilla, IN. 12:01:58 From E. Rochelle Fidler To Everyone: Hello from Hewitt Public Library in Texas 12:02:06 From Rebekah Stott To Everyone: Hello from Ashland, NH 12:02:07 From Rachael Miller To Everyone: Hello from Danville, Va 12:02:09 From Emily Tingley To All Panelists: Hello from Newburgh Chandler Public Library in Indiana!! 12:02:11 From Stanley Campbell To Everyone: Hello from Mt. Vernon, Indiana. 12:02:16 From Heather Palow To Everyone: Hello from Washington State, Longview Public Library 12:02:18 From Shawn Bliss To Everyone: Howdy,y 12:02:20 From Nicole Sloka To Everyone: Hello from Zelienople, Pennsylvania! :) 12:02:22 From Pam Czarniak To Everyone: Hello from Western NY 12:02:23 From Jodi Smiley To Everyone: 39515010050872 12:02:24 From Moriah MacMillan To Everyone: Hello from Squamish, BC in Canada! 12:02:25 From Morgan Heck To Everyone: Hello from Plainfield, IN! 12:02:36 From Shawn Bliss To Everyone: Howdy y'all from beautiful Smithfield, Utah! 12:02:42 From Joseph Octaviano To Everyone: Bonjour de Norfolk, Virginie 12:02:43 From Caele Pemberton To Everyone: Hello from Kokomo, Indiana! 12:02:43 From Jessica Quarterman To All Panelists: Hello from Lethbridge Alberta Canada 12:02:44 From Sarah Stout To Everyone: Hello from Nashville, Tennessee! 12:02:44 From Linda King To Everyone: Hello form Utah 12:02:47 From Michele Dickey To Everyone: Hello from Woodstock, Alabama (S-Town...) 12:02:50 From Amber Fullerton To Everyone: HI SHAWN! 12:02:58 From Jessica Quarterman To Everyone: Hello from Lethbridge Alberta Canada 12:02:59 From Denise Beachum To Everyone: Howdy from Round Rock, Texas! 12:03:05 From Larisa Miller Molloy To Everyone: Larisa from Hill Library, NH 12:03:05 From Fiona McGregor To All Panelists: Hi from Wellington, New Zealand! 12:03:09 From Lucy Schmitt To Everyone: Hello from Long Valley, NJ! 12:03:14 From Shawn Bliss To Everyone: Helo to Amber and Linda in UT! :) 12:03:21 From Elysia Jeavons To Everyone: Hello from Morristown, IN! 12:03:22 From Christine Maxfield To All Panelists: Having trouble with my audio. Will there be a recording? 12:03:27 From Jodi Smiley To Everyone: 39515010125468 12:03:28 From Ryan Pfeil To Everyone: Hi from Medford, Oregon. 12:03:31 From Kamili Feelings To All Panelists: Hey from Philly 12:03:31 From Julie Edwards To Everyone: Welcome everyone! Thank you for joining us! 12:03:32 From Clara Timmerman To Everyone: Hello from Stuttgart, Arkansas! 12:03:45 From Julie Edwards To Everyone: You can learn more about Niche Academy here https://www.nicheacademy.com 12:03:47 From Heather McCartin To Everyone: Can you hold up the book again? 12:03:52 From Julie Edwards To Everyone: And you can see upcoming webinars here: https://www.nicheacademy.com/upcoming-webinars 12:04:04 From Julie Edwards To Everyone: If you need a certificate you can email us at webinar@nicheacademy.com 12:04:21 From Cindy McMillan To Everyone: Oh, Canada! 12:04:23 From Julie Edwards To Everyone: I’ll be sending the slides, chat/audio transcript, and recording in a few days! 12:04:28 From Saird Larocque To Everyone: Hey from East Coast of Canada!! 12:04:36 From Monika Willner To Everyone: Hello from Burns Lake, BC, Canada 12:04:48 From Erin Smith To Everyone: YAY! Erin also from the east coast of Canada! 12:04:52 From Michelle Morrison To Everyone: Hello from Courtice Ontario! 12:04:56 From Rebekah Stott To Everyone: my mum is from Edmonton Alberta Canada! 12:04:59 From Ana Maria Treadwell To Everyone: Hello from Santa Cruz, California! 12:05:00 From Richelle DeFrank To All Panelists: Hello! Richelle from New Jersey! 12:05:01 From Julie Edwards To Everyone: Mark Aaron will be speaking to general marketing principles for public and academic librarians! 12:05:03 From Emily Tingley To All Panelists: Thank you Julie! 12:05:04 From Christina Meade To Everyone: Hello from Bristol, Virginia 12:05:08 From Terry Williams To Everyone: Hello from Baltimore, Md. 12:05:26 From Penny Matchinski To Everyone: Hello from Lonsdale, MN 12:05:31 From Linda Davis To Everyone: Hello from Atlanta, GA 12:05:34 From Julie Edwards To Everyone: You can see their past webinars on signage here: https://www.nicheacademy.com/blog/designing-effective-library-signage 12:05:34 From Danielle Townsend To Everyone: Hello from Morganton, North Carolina 12:05:42 From Donaven Bunting To All Panelists: Hey Now Baltimore in the Building 12:05:43 From Julie Edwards To Everyone: And UX design here: https://www.nicheacademy.com/blog/ux-research-methods-for-libraries 12:05:44 From Elizabeth Fritz To All Panelists: Hi from Banning Ca 12:06:13 From Kayla Byrd To Everyone: Hello from Jonesborough, Tennessee 12:06:23 From Jordyn Laws To All Panelists: Hi everyone 12:06:30 From Maureen McEvers To All Panelists: Hi Will this presentation be available afterwards? I have a shared office and it is busy here today. 12:06:43 From Donna Forbis To Everyone: Link for the Library Marketing Book - https://www.amazon.com/Library-Marketing-Basics-Polger/dp/1442239638 - An excellent read. I highly recommend! 12:06:47 From Julie Edwards To Everyone: You can see Mark Aaron’s book here: https://rowman.com/ISBN/9781538125816/Library-Marketing-Basics 12:06:47 From Valerie Gilbert To Everyone: Greetings from El Mirage, Arizona :) 12:06:53 From Gaby Evers To Everyone: Hello from Woodstock, GA :) 12:07:10 From Julie Edwards To Everyone: And yes - I will be sending the slides, recording, and chat and audio transcripts in a few days! 12:07:12 From Jean Fellows To Everyone: Greetings from Grand Ledge Michigan 12:07:27 From Harriet Mador To All Panelists: Hello from Garland TX 12:07:41 From Shane Castile To All Panelists: Hello from Corinth, MS 12:07:42 From Lynda Cicchini To Everyone: Lynda Cicchini in Harrison Township, Michigan 12:08:09 From Yasmin Fuller To Everyone: Hello from Rockville, MD 12:08:32 From Ivette de Assis-Wilson To Everyone: Hello from Indiana! 12:08:55 From Charles Wiggins To Everyone: Pace is good. 12:09:47 From KIMBERLÉ FIELDS To Everyone: My fave place names so far. Zelienope Squamish Kokomo 39515010050872 Lethbridge Round Rock 3951501025468 Stuttgart Burns Lake Courtice El Mirage 12:10:10 From Adam Masson To Everyone: Hi from Saint John, NB! 12:11:16 From Rachel Stevenson To Everyone: Hello from Erie, PA the best place to survive the Zombie apocalypse! 12:11:28 From Kathy Druesedow To Everyone: Hi from Texas 12:12:31 From Krisanne Hickman To Everyone: Hello from Big Stone Gap, VA! 12:13:05 From KIMBERLÉ FIELDS To Everyone: Big Stone Gap! like the book? 12:13:08 From Toni Ridgway-Woodall To Everyone: Hello from Indiana 12:13:34 From Krisanne Hickman To Everyone: Kimberle - the one and the same! :) 12:15:13 From Isabella Horne To Everyone: Hello from Wise, VA! 12:15:24 From Laura Lee To Everyone: Hello from Collegedale, Tennessee! 12:16:15 From Michelle Owens To Everyone: Hello from Brownstown, Indiana 12:16:21 From Tammy Peterson To Everyone: Hello from White House, TN 12:16:26 From Julie Edwards To Everyone: Welcome to everyone joining us. 12:16:56 From Julie Edwards To Everyone: The slides, recording, chat transcript and audio transcript will all be on our blog in a few days. I’ll send an email when all that is ready! 12:17:04 From Mary M Kellogg To Everyone: Mary Kellogg from Dover, DE 12:17:26 From Ángela Acevedo To Everyone: Hello from Puerto Rico 12:17:56 From Kelsie Burnard To All Panelists: Thank you Julie Edwards! 12:18:12 From Julie Edwards To Everyone: If you’re interested in Mark Aaron’s book on marketing you can find it here: https://rowman.com/ISBN/9781538125816/Library-Marketing-Basics 12:19:14 From KIMBERLÉ FIELDS To Everyone: Next set of fave place names! Big Stone Gap Wise White House :-) 12:19:41 From Janet Cox To Everyone: How about Independence VA 12:19:48 From Shawn Bliss To Everyone: No love for Brownstown? :) 12:20:31 From Julie Edwards To Everyone: For those of you interested, Mark Aaron did a great webinar for us on library signage last year: https://www.nicheacademy.com/blog/designing-effective-library-signage 12:20:36 From KIMBERLÉ FIELDS To Everyone: hee hee sorry. 12:21:48 From Julie Chapa To Everyone: Market research is where we struggle. We never seem to get enough or reliable information. 12:23:13 From KIMBERLÉ FIELDS To Everyone: Agree Julie. every storytime survey folks lie. They say they want weekend and evening storytimes but few show up.😔 12:23:40 From Penny Matchinski To Everyone: Yes! Same storytime problems here. 12:23:42 From Stephanie Molnar To Everyone: Oh yeah, people tell you all the time what they want but then never show up. 12:23:45 From Patricia Rudolph To Everyone: We have the same problem here! 12:23:58 From Laura Clerkin To Everyone: Glad I'm not the only one! 12:24:14 From Brittany Lee To Everyone: Our library is facing the same thing 12:24:21 From Kira Browning To Everyone: Ours too 12:24:23 From Eric Alicea To Everyone: A lot of the time these suggestions take a looooong time to start to having the turnout 12:24:28 From Jordyn Laws To All Panelists: Same here in Indiana haha 12:24:38 From Kelsie Burnard To All Panelists: Seems like we are all on the same page! 12:24:46 From Stephanie Molnar To Everyone: In my experience, programs are hit and miss. Something random will work but something you put a lot of thought in will bomb. Or one year something has good attendance but the next year something similar gets 0 people. 12:25:00 From Tammie Wright To Everyone: I once had the lady who offered to bring the punch to the event not show up 12:25:16 From Kayla Byrd To Everyone: Yes unfortunately when people commit to free events it seems like they don't stick to it as much as they would a paid event (I do not think library events should cost money). 12:25:25 From Omar Kushad To Everyone: Having only about 50% of registered attendees show up recurs here. Not always, but sometimes. 12:25:55 From Heather McCartin To Everyone: @Kayla - our library does not charge for events, unless someone is buying a book from an author presenting. 12:26:15 From Omar Kushad To Everyone: Same here. 12:26:38 From Elizabeth Haigh To Everyone: Does anyone implement a no-more-programmes-for-you rule for folks who register but don't show up? 12:27:08 From KIMBERLÉ FIELDS To Everyone: @Elizabeth... ha! we wish.😄 12:28:29 From Ana Maria Treadwell To Everyone: Will these slides be shared with participants? 12:28:35 From Heather McCartin To Everyone: I've used PEW fpr my grad study [a[ers/ 12:28:39 From Heather McCartin To Everyone: papersa 12:28:41 From Heather McCartin To Everyone: \papers 12:28:56 From Elizabeth Haigh To Everyone: Yeah... we threaten but never carry out, though I wonder if we could do a better job conveying the problems absenteeism causes 12:29:26 From Heather McCartin To Everyone: @Elizabeth, I bet you could: staff time, resources not utilized, etc. 12:29:32 From Omar Kushad To Everyone: I saw a library (not us) on Twitter post a message trying to shame people who registered for programs but didn't turn up. 12:29:40 From Stephanie Molnar To Everyone: @Elizabeth, before the event, email registrants to remind them about it but also remind them that if they can't attend to cancel their registration because people are on a wait list (even if there is no wait list). 12:30:25 From Kevin Tengesdal To Everyone: Threats could also include book bans and censorship attempts. 12:30:33 From KIMBERLÉ FIELDS To Everyone: yes, saying there is a wait list even when there is not does up the cancellation notice. depending on the program, we also call. 12:30:39 From Kayla Byrd To Everyone: @Stephanie good tip! 12:30:45 From Lorna Crockett To All Panelists: We get phone numbers and call a day or so before to confirm 12:30:47 From Rena Rosenthal To All Panelists: never seen this before--were you just able to delete a comment? 12:31:20 From Julie Edwards To Rena Rosenthal and All Panelists: Hi Rena - I think you can delete comments by clicking next to it. 12:32:01 From Rena Rosenthal To All Panelists: I don't host Zooms, but I think I just saw something inappropriate looking go poof. Thanks! 12:32:20 From KIMBERLÉ FIELDS To Everyone: I miss real reference questions. 😔 12:33:40 From Julie Edwards To Kelsie Burnard and All Panelists: Kelsie your comment only came to me 12:33:58 From Kelsie Burnard To Everyone: Does anyone hear have any marketing ideas that worked really well for them in terms of connecting with their community, boosting program attendance, etc? Just curious! 12:34:34 From Julie Edwards To Kelsie Burnard and All Panelists: It’s okay 12:36:03 From Elizabeth Kleweno To Everyone: I send electronic fliers to our local food bank, animal shelter (both us and them are city backed) and our two homeschool identities. I send blurbs to our local newspaper and our chamber of commerce. 12:36:18 From Ruth Guthrie To All Panelists: We have some very active local FB groups. When we share our advertising on those pages. They are seen by a huge amount of our community. 12:37:01 From Julie Edwards To Ruth Guthrie and All Panelists: Your comment only came to me 12:37:33 From Maria Constantine To Everyone: The drawback to these research sources is that my community is so small that we usually don't appear in the results. We're lumped with the nearest county seat, which has VERY different demographics and attitudes. 12:37:45 From Donna Rau To Everyone: At Northland Library, a north Pittsburgh suburban library, we make sure to have a physical presence at various community events throughout the year, We interact with the public, have handouts and simple crafts and often eResource demonstartions 12:37:58 From Julie Edwards To Everyone: Niche Academy recently published a blog post on marketing: https://www.nicheacademy.com/blog/4-ways-to-shift-your-library-marketing-into-high-gear 12:38:14 From Ruth Guthrie To Everyone: We have some very active local FB groups. When we share our advertising on those pages. They are seen by a huge amount of our community. 12:39:04 From Omar Kushad To Everyone: We've found here that paid promotionals for programs on Facebook do see large reach but doesn't always translate to increased registrations. So we stopped doing them. 12:39:14 From KIMBERLÉ FIELDS To Everyone: @Ruthie, you can share a FB ad to specific fb groups?😮 12:39:37 From Kelsie Burnard To Everyone: @Maria, When I lived in Upstate NY my local library, I worked for had the same issue with such a small population that didn't see the benefit to having a library card or attending events. We would market and market and nothing ever worked sadly. :( 12:39:39 From Julie Edwards To Everyone: Mark Aaron did a webinar on UX that you can freely access https://www.nicheacademy.com/blog/ux-research-methods-for-libraries 12:39:44 From Rena Rosenthal To Everyone: Ruth, when you say "share our advertising" are you referring to paid ads on FB? 12:40:30 From Kelsie Burnard To Everyone: @Ruth I had no idea you could do that! 12:40:42 From Martha Olver To Everyone: all good info; hope this chat can be saved and sent along with the recording 12:40:49 From Rena Rosenthal To Everyone: or are you just posting as part of the group? 12:41:09 From Ruth Guthrie To Everyone: no, I just share to the page. We post on our library FB page then I share it on mine and many more pages and groups. 12:41:25 From Kelsie Burnard To Everyone: I know for us our Friends of the Library is a huge help in terms of helping us Market and reach more people. Book sales too! 12:43:15 From Kelsie Burnard To Everyone: They also make monthly flyers for us so our patrons can see photos of outreaches we do that they can attend. Visuals really help! Also, if your library budget allows it Makerspaces are GREAT for drawing people in for programming! 12:43:51 From Elizabeth Haigh To Everyone: YES! I second our Friends group, visuals, and Makerspaces! 12:44:11 From Daniela Alejo To All Panelists: We utilize a service called Savannah run by Orange Boy, Inc. to send out newsletters and smaller messages to our patrons in addition to social media. We send out monthly ones with our activities and new arrivals and we also send out a few weekly ones detailing the library's services to new cardholders 12:44:21 From Julie Edwards To Daniela Alejo and All Panelists: Your comment only came to me 12:44:38 From Daniela Alejo To All Panelists: Ah, thank you 12:44:48 From Julie Edwards To Daniela Alejo and All Panelists: No problem! 12:44:48 From Jessica Varang To All Panelists: Well said! 12:44:51 From Daniela Alejo To Everyone: We utilize a service called Savannah run by Orange Boy, Inc. to send out newsletters and smaller messages to our patrons in addition to social media. We send out monthly ones with our activities and new arrivals and we also send out a few weekly ones detailing the library's services to new cardholders 12:44:57 From Ruth Guthrie To Everyone: You can share posts and events. 12:45:04 From Julie Edwards To Jessica Varang and All Panelists: Your comment only came to me 12:45:24 From Jessica Varang To Everyone: Well said, Mark Aaron! 12:45:29 From Lindsay Helms To Everyone: We've had really good luck by releasing programs as an event first on fb. Then a week or so later doing doing it as an actual post. 12:45:35 From Jessica Varang To All Panelists: Sorry about that! 12:45:43 From Julie Edwards To Jessica Varang and All Panelists: No worries! 12:45:54 From Nancy Disbro To Everyone: Thank you for the suggestion, Lindsay 12:46:03 From KIMBERLÉ FIELDS To Everyone: @Daniela, do they create everything for you? Do you have to tell them what to market? 12:46:04 From Melissa Sanders To Everyone: That's an incredible idea Lindsay 12:46:13 From Kelsie Burnard To Everyone: Yes! I agree with Ruth! Help you Marketing advisor if you have one by liking, sharing and commenting on any and all social media posts. it helps push engagement. We also had a TikTok account at one point where we did book reviews on YA books to push our teen attendance. 12:46:17 From Ruth Guthrie To Everyone: you and copy and paste any url, youtube, TikTok. 12:46:31 From Ivette de Assis-Wilson To Everyone: We send our calendars to the local Chamber of Commerce and our radio station. We also have free weekly library columns on both local papers. 12:46:56 From Lindsay Helms To Everyone: The event option has a much larger reach including people who may not follow your libraries socials. 12:48:23 From Emma MacIntyre To Everyone: Any advice for reaching non-users? How do we get the attention of those in our community who do not yet use the library? 12:48:40 From Kelsie Burnard To Everyone: At my old library if you followed our library socials and showed proof, we gave out free tote bags (cheap ones) and that helped also! 12:48:51 From Larissa Brookes To Everyone: This was awesome, Mark. Thank you. 12:48:54 From Eric Christians To Everyone: thank you! 12:48:56 From Patricia Rudolph To Everyone: can we see the slide with types of segments again? 12:48:58 From Morgan Wright To All Panelists: Thank you!!! 12:48:59 From Joan Battley To Everyone: Thank you! 12:49:02 From Mélanie Cyr To Everyone: thank you so much! 12:49:04 From Kelsie Burnard To Everyone: And everyone who carried them around basically gave us free advertisement. 12:49:05 From Ivette de Assis-Wilson To Everyone: Thank you! 12:49:06 From Sandra Harnum To Everyone: Thank you for this informative session! Watching from Newfoundland, Canada 12:49:07 From Linda King To Everyone: Thank you Mark 12:49:09 From Elizabeth Haigh To Everyone: We have had huge success reaching people who have never been to the library by doing big events in line with holidays, ie a haunted house and indoor trick-or-treating with local vendors 12:49:09 From Bethany Metivier To All Panelists: Thank you for all of the information! You're making everything easier for us all! 12:49:10 From Kelsie Burnard To Everyone: Thank you!! 12:49:15 From Yareli Arenas To Everyone: Thank-you! very informative!!!😃 12:49:21 From Eric Alicea To Everyone: Thank you so much! 12:49:21 From Jena Lui To All Panelists: Thank you! 12:49:22 From Hannah Hassler To Everyone: Thank you! 12:49:22 From Beth Wrisley To Everyone: Mark this was so great! Thank you very much 12:49:23 From Liz Hable To Everyone: Thank you so much!! Very informative! 12:49:26 From Ana Maria Treadwell To Everyone: This was wonderful!!! 12:49:26 From Heather McCartin To Everyone: Gracias! 12:49:26 From Jourdan Wendt To All Panelists: This was great! 12:49:28 From Emily Tingley To All Panelists: Thank you so much!! 12:49:31 From Mara Pearce To Everyone: Thank you! 12:49:32 From Peter Santore To Everyone: Thank you! 12:49:32 From Kristin Bilson To Everyone: Thank you! 12:49:32 From Katy Thyden To Everyone: Thank you so much! Great info! 12:49:34 From Jordyn Laws To All Panelists: Thank you so much! 12:49:35 From Shane Castile To Everyone: Thanks! 12:49:38 From Susan Melfi To Everyone: Thanks for the info! 12:49:39 From Bridget Roberts To Everyone: Thank you so much! Wonderful information!! 12:49:40 From Claudia Flores To Everyone: Thank you so much! 12:49:40 From Shaleka Smith To All Panelists: Thank you - That was my question. 12:49:41 From Rebekah Stott To Everyone: Thank you, great info! 12:49:41 From Krisanne Hickman To Everyone: Thank you! 12:49:41 From Ruth Guthrie To Everyone: Our school lets us send paper advertising. One local school sends digital ads to their families. 12:49:41 From Lindsay Helms To Everyone: I am a one person marketing and adult programming person. I hosted a county wide spelling bee for adults and 160 people showed up!! Over half hadn't been in the library since high school! 12:49:42 From Joel Sawyer To Everyone: Thank you, Mark Aaron! 12:49:42 From Emma MacIntyre To Everyone: Thanks for the idea, Elizabeth! And thank you for the great presentation! 12:49:43 From Nick Bambach To Everyone: I've watched Mark's webinars in the past; always so good! 12:49:43 From Maria Miller To Everyone: Thank you! 12:49:44 From Michele Ulrich To Everyone: Thanks! 12:49:44 From Pam Czarniak To Everyone: Thank you! 12:49:45 From Martha Olver To Everyone: thanks 12:49:48 From Ruth Guthrie To Everyone: Thank you!!! 12:49:48 From Michelle Morrison To Everyone: Thank you! 12:49:49 From Michelle Owens To Everyone: Thank you 12:49:50 From Lizbeth Perez To Everyone: Thank you Mark, You are amazing! Gracias! 12:49:51 From Avis Mason To Everyone: Thank you so much!! 12:49:51 From Ángela Acevedo To Everyone: Thank you! 12:49:56 From Gloria Parkinson To Everyone: Thank you. Great info 12:50:12 From Jeff Helgeson To Everyone: Thank you, Mark. Excellent webinar! 12:50:34 From Maggie Rusch To Everyone: Thank you Mark! Always enjoy your presentations. 12:50:34 From Danielle Townsend To Everyone: Thank you! 12:50:35 From Jean Fellows To Everyone: Getting accurate market research in a small community is tricky-- the sample can be skewed so easily 12:51:03 From Ángela Acevedo To Everyone: Is there a way to get a certificate for this webinar? 12:51:03 From Harriet Mador To All Panelists: Thank you. Thought provoking and informative. Harriet Mador 12:51:33 From janellle richards To All Panelists: Thank you! 12:51:47 From Julie Edwards To Everyone: You can email webinar@nicheacademy.com for certificates 12:51:53 From Shawn Bliss To Everyone: I recently attended training on using PLA's Project Outcome surveys to collect outcome data after programs. It looks promising. https://www.ala.org/pla/data/performancemeasurement 12:52:14 From Julie Edwards To Everyone: I’ll be sending the slides, recording, and chat/audio transcripts in a few days! 12:52:18 From Ángela Acevedo To Everyone: Thank you, Julie! 12:52:57 From Jean Fellows To Everyone: we have used Project Outcomes🙂 12:52:57 From Julie Edwards To Everyone: Please check out out blog for Mark Aaron’s webinars on UX https://www.nicheacademy.com/blog/ux-research-methods-for-libraries 12:53:13 From Julie Edwards To Everyone: Our blog! 12:54:41 From Julie Edwards To Everyone: The signage webinar is freely accessible here https://www.nicheacademy.com/blog/designing-effective-library-signage 12:54:45 From Bill Stea To Everyone: I bought a copy and loved it. I'm doing a signage audit in my library now! 12:54:47 From Larissa Brookes To Everyone: Mark’s book on library signage is fantastic. I try to tell everyone in libraries about it. 12:55:10 From KIMBERLÉ FIELDS To Everyone: yessss. we told them about signs but management really likes them. sigh. 12:55:19 From Julie Edwards To Everyone: https://www.alastore.ala.org/wayfinding 12:55:26 From Roy Davis To Everyone: Thanks for the information1 12:55:38 From Taslima Sultana To Everyone: Thank you :) 12:55:50 From Christiann Gibeau To All Panelists: This was great! Thank you. 12:56:04 From Terry Williams To Everyone: Thank you so much for the information 12:56:08 From Ashley Bryant To Everyone: I just read your Library Signage book a couple weeks ago, very helpful! 12:58:20 From Jacqueline Mann To Everyone: Thank you for all the great information. 12:58:51 From Marie Grmek To Everyone: Thank you! 12:59:14 From Ruth Stanley To Everyone: Thank you for all the great information! 12:59:16 From Kathy Collins To Everyone: Thank you! Great information! 12:59:18 From Janet Cox To Everyone: Thank you 12:59:21 From Morgan Heck To Everyone: Would you try to interview the same people or new people? 12:59:27 From Kayle Koberowski To All Panelists: Thank you! 12:59:29 From Peter Santore To Everyone: Thank you so much! 12:59:34 From Jourdan Wendt To All Panelists: Thank you 12:59:36 From Moriah MacMillan To Everyone: Thank you!!! 12:59:40 From Alexes Spencer To Everyone: Thank you, Mark! 12:59:44 From Jace Cook To Everyone: Thank you! 12:59:44 From Jean Fellows To Everyone: Thanks! 12:59:45 From Laura Clerkin To Everyone: Thank you Mark! 12:59:49 From Hannah Hassler To Everyone: Thank you so much! 12:59:50 From Tammie Wright To Everyone: Thank you 12:59:51 From KIMBERLÉ FIELDS To Everyone: thank you! 12:59:51 From Anne Ouellette To Everyone: Thank you 12:59:51 From Terry Williams To Everyone: thank you 12:59:53 From Ana Maria Treadwell To Everyone: This was great! Thank you! 12:59:55 From Morgan Heck To Everyone: Thanks!! 12:59:57 From Anastasia Perez To Everyone: Thank you! 12:59:57 From Lisa Marchitelli To Everyone: thank you 12:59:57 From Natalia Melikhova To Everyone: Thank you! 12:59:57 From Shawn Bliss To Everyone: Thank you! 12:59:58 From Kayla Mabry To Everyone: Thank You So Much. 12:59:59 From Cindy McMillan To Everyone: Mahalo! 12:59:59 From Patricia Rudolph To Everyone: Thank You! 12:59:59 From Daniela Alejo To Everyone: Thank you!! 13:00:00 From Marie Seago To Everyone: THANK YOU!! 13:00:02 From Lynda Cicchini To Everyone: Thanks Mark and Julie! 13:00:02 From Jordyn Laws To All Panelists: Thank you! 13:00:04 From Yasmin Fuller To Everyone: This was great! Thank you. 13:00:04 From Christian Tzintzun To Everyone: Thank you! 13:00:04 From Katy Thyden To Everyone: Thank you! You are a phenomenal presenter! 13:00:04 From Clarisa Arguello To Everyone: Thank you! 13:00:07 From Ann Gustafson To Everyone: Thank you! great information 13:00:07 From Nicole Sloka To Everyone: ❤️ 13:00:08 From Suzanne Huron To All Panelists: Thanks! 13:00:08 From Jodi Smiley To Everyone: Thank you 13:00:09 From Michaela Dougherty To Everyone: Thank you :) 13:00:09 From Julie Knapp To Everyone: Thank you! 13:00:10 From Emma MacIntyre To Everyone: Thank you! 13:00:11 From Lynn Ratzmann To Everyone: Thank you! 13:00:12 From Christine Newell To Everyone: Much thanks! 13:00:14 From Rena Rosenthal To Everyone: excellent, thanks 13:00:15 From Lucy Schmitt To Everyone: Thanks Mark! Very informative 13:00:16 From Christina Meade To Everyone: Thanks! The information about the lack of books on library signage was kind of shocking! 13:00:16 From Marisa Wood To Everyone: thank you!! 13:00:17 From Michael Lee To Everyone: So great! Thank You! 13:00:18 From Valerie Gilbert To Everyone: Wonderfully informative! 13:00:22 From Meldon Jenkins-Jones To Everyone: Thank you!