11:56:40 From Rachael Waugh to Everyone:
	Hi from PA!
11:56:44 From Monica Struck to Everyone:
	Hi from ND!
11:56:47 From Lorelei Bidwell to Everyone:
	Hi from Maryland!
11:56:48 From Andrew Hock to Host and Panelists:
	Dallas Public Library
11:56:49 From Emerson Ironstone to Host and Panelists:
	Hi from NYC
11:56:49 From Heather McCartin to Everyone:
	Hello from Joco, KS!
11:56:50 From Nicole MacGibbon to Host and Panelists:
	Hello from Nova Scotia!
11:56:51 From Suzanne Harrison-Thomas to Everyone:
	Hello from CT!
11:56:51 From Amber Wyzik to Everyone:
	Hi from CT!
11:56:51 From Allison Gilli to Everyone:
	Hi From NY !
11:56:52 From Lauren Zemaitis-Gipson to Everyone:
	Hi! I am in Altus, Oklahoma
11:56:53 From Mariela Cifuentes to Everyone:
	Hi from NJ
11:56:54 From Morgan Bitler to Everyone:
	Hi from TN!
11:56:54 From Pat Bashir to Everyone:
	Hi from TN!
11:56:54 From Mona Swayze to Everyone:
	Good afternoon from South Mississippi!
11:56:55 From Cindy McMillan to Host and Panelists:
	Aloha - Good morning from the Hawaii State Public Library System!
11:56:55 From Chris Scandling to Everyone:
	Indiana here
11:56:57 From Amber Burdick to Host and Panelists:
	Hello from NYS!
11:56:57 From Melissa Robertson to Everyone:
	Hello from Orillia Ontario
11:56:58 From Ariel Borkowsky to Everyone:
	Hi from NY
11:56:58 From JO CONWAY to Everyone:
	Hey from Brazoria Texas
11:57:00 From Paula McGraw to Everyone:
	Hi from Kentucky!
11:57:01 From Kahlil Griffin to Everyone:
	Kenosha, WI
11:57:02 From Caprice Harris to Everyone:
	Hello from Maryland
11:57:03 From Kathy Caputa to Everyone:
	Hello from Wisconsin
11:57:03 From Karrie Waarala to Everyone:
	Greetings from Michigan
11:57:03 From Maria Kramer to Everyone:
	Hello from Alamosa, Colorado
11:57:03 From Charlotte A Dunaief to Everyone:
	Cornwall, NY
11:57:04 From Vicki Wright to Everyone:
	NJ
11:57:05 From Eric Christians to Everyone:
	Hello from Minnesota
11:57:06 From Andrea Small to Everyone:
	AZ
11:57:06 From Rhonda Jessup to Everyone:
	Ontario, Canada
11:57:06 From apritchard to Everyone:
	Hello from Brooklyn, NY
11:57:06 From Barbara Potts to Everyone:
	Virginia
11:57:06 From Amy Figot to Everyone:
	Southfield, MI
11:57:07 From Margaret Dodson to Everyone:
	Hi from Lake Jackson, TX
11:57:08 From Britton Ozburn to Everyone:
	Hello from Georgia!
11:57:08 From Amy Amsler to Everyone:
	French Valley, CA
11:57:08 From Kayla Payne to Everyone:
	Charlottesville, Virginia
11:57:09 From Nicole Irvin to Everyone:
	Hello from Groton, MA
11:57:10 From Pamela Woodfin to Everyone:
	Hello everyone!!!
11:57:10 From Adrienne Girard to Everyone:
	Hello from Rhode Island
11:57:10 From Karen Harden to Everyone:
	Hi from Kentucky!
11:57:11 From Carolyn Sherrill to Everyone:
	Hi from Michigan!
11:57:11 From Christina Lacayo to Everyone:
	Hello from Northern California!
11:57:11 From Veronica Laroche to Everyone:
	Hi Everyone! Northampton Area Public Library from Lehigh Valley, Pennsylvania.
11:57:11 From Gina Vaccaro to Host and Panelists:
	Hello from NJ!
11:57:12 From EMILY STEPHAN to Everyone:
	louisiana
11:57:13 From Lauren Wright to Host and Panelists:
	Go Maryland!
11:57:16 From Beth Gallego to Everyone:
	Good morning from Los Angeles, CA
11:57:16 From Crystal Gonzales to Host and Panelists:
	Hi, Crystal from Pueblo City-County Library District, Pueblo, CO
11:57:17 From Ariel Borkowsky to Everyone:
	Hi from Long Island
11:57:18 From Michelle van Well to Everyone:
	Hello from Wayne, Michigan
11:57:20 From Jennifer Durham to Everyone:
	Coastal Georgia
11:57:21 From Michelle Stephen to Host and Panelists:
	Hi from East Bridgewater, Ma
11:57:23 From Kitty Heuer to Everyone:
	Hello from New Jersey!
11:57:24 From Alex Giresi to Everyone:
	hello from Long Island!
11:57:25 From Lauren Wright to Everyone:
	Go Maryland!
11:57:26 From Suzy Zavarella to Everyone:
	Hello from Ossining, NY
11:57:29 From Carolyn O'Rourke to Everyone:
	Hello from Ontario Canada
11:57:29 From Stephanie Wycihowski to Everyone:
	Hi from Franklin Tennessee
11:57:31 From Christina Steffy to Everyone:
	Hello from Berks County, Pennsylvania.
11:57:32 From Gail Blake to Everyone:
	Hi, Engelhard North Carolina
11:57:32 From Heather Powell to Everyone:
	Mulvane, KS
11:57:32 From Stefanie Knopp to Host and Panelists:
	Kansas
11:57:32 From Sarah Reddick to Everyone:
	Hello from St. Louis, MO!
11:57:33 From Constance Hannah to Everyone:
	Hello from South Carolina
11:57:34 From Bobbie Wrinkle to Everyone:
	Hi from Western Kentucky
11:57:34 From Julie Brown to Everyone:
	Hello from Austin, TX.
11:57:36 From Rebecca Hermen to Everyone:
	Greetings from Dearborn, Michigan!
11:57:36 From Pamela Woodfin to Everyone:
	Los Angeles, CA here, sorry!  Lol
11:57:38 From Suzanne Vick to Everyone:
	Hello from CT!  :-)
11:57:40 From Kathy Collins to Everyone:
	Hello from Paris, TN
11:57:41 From Jennifer Adams to Host and Panelists:
	Hi from Missouri!
11:57:41 From Arlene Weible to Everyone:
	Oregon is here!
11:57:42 From Natalie Smith to Everyone:
	Hello from Parachute, CO
11:57:42 From Maryann Ferro to Everyone:
	LI New York
11:57:42 From Liz Wooley to Everyone:
	Little Rock, Arkansas!
11:57:43 From Malani LaCoste to Host and Panelists:
	Hello from Irving, Texas
11:57:44 From Anne Osborne to Everyone:
	Columbia TN
11:57:45 From Ariel Borkowsky to Everyone:
	Long Island NY
11:57:45 From Brandi Tuttle to Everyone:
	Chapel Hill, NC
11:57:46 From Larry Smith to Everyone:
	Maryland
11:57:46 From Sandra Thompson to Host and Panelists:
	Philly
11:57:46 From Sasha McLaughlin to Everyone:
	Northern Nevada!
11:57:47 From Shelly Shropshire to Everyone:
	Hi from Morristown TN
11:57:47 From Kim Ewers to Everyone:
	Indiana
11:57:48 From Deborah Matthews to Everyone:
	Los Angeles
11:57:49 From Rickele Lomax to Everyone:
	Glens Falls NY!
11:57:49 From Hannah Zwahlen to Everyone:
	Colorado Springs!
11:57:50 From Katie Barnes to Everyone:
	Mount Clemens, Michigan
11:57:50 From Amy Copas to Everyone:
	Hey y'all from TN!
11:57:50 From Rachel Suntop to Everyone:
	Charleston, SC
11:57:50 From Susan Schulz to Everyone:
	Hello from Wyoming!
11:57:51 From Judie Cooper to Everyone:
	Hello from Lake Park, Palm Beach County, Florida
11:57:52 From Kathleen Whitt to Everyone:
	ohio
11:57:53 From Marelene Patac to Everyone:
	Norofolk, Virginia
11:57:53 From Ewa Kalbarczyk to Host and Panelists:
	Chicago
11:57:53 From Doug Mayhugh to Everyone:
	Cincinnati OH
11:57:55 From Robyn Ladd-Moeckly to Everyone:
	South Dakota!
11:57:55 From Beth Wood to Everyone:
	Hi from Washington!
11:57:55 From Erin Morice to Everyone:
	Nova Scotia, Canada
11:57:56 From Meg Elliott to Everyone:
	Greetings from Charlotte, NC!!
11:57:57 From Kitty Heuer to Everyone:
	Orangeburg, NY
11:57:59 From Brian James to Host and Panelists:
	Hello from Kingston, NY
11:58:00 From Mary Daniels to Everyone:
	Hi from Cornwall, NY
11:58:01 From Liz Asta to Everyone:
	Hi from the Hudson Valley in NY
11:58:04 From Debra Johnson to Host and Panelists:
	Dallas, TX
11:58:04 From Sarah Aucoin to Everyone:
	Louisiana
11:58:04 From Trina Huffman to Everyone:
	Trina from Ontario Canada
11:58:04 From Kari Wilson to Everyone:
	Hi from Idaho!
11:58:09 From Marisa Rodriguez to Everyone:
	Hello from Northern Virginia!
11:58:09 From John Jelich to Everyone:
	don't forget Maryland
11:58:09 From Rod Inman to Everyone:
	Hi from Belton, MO
11:58:10 From Jessica Ney to Everyone:
	Hello, from Kansas
11:58:13 From Liesl Schernthanner to Everyone:
	Idaho says hello
11:58:14 From Martha I Andrade to Everyone:
	Hello from El Paso, TX
11:58:15 From Sara Krueger to Everyone:
	Wisconsin
11:58:17 From Rita Lewis to Everyone:
	Hello from Southern Illinois -Centralia, IL
11:58:19 From Tamara Myers to Everyone:
	Hello from  NY
11:58:19 From Christine Larson to Everyone:
	Apple Valley, Minnesota
11:58:19 From Anne Rhodes to Everyone:
	Hello, from Mansfield, OH
11:58:29 From Brandon Chapman to Everyone:
	Hello from Scottsdale, AZ.
11:58:29 From Jacquelyn Green to Everyone:
	Hello from Indianapolis, IN
11:58:31 From Evan Smale to Everyone:
	Ganymede, Jupiter :)
11:58:33 From Hannah Reidell to Everyone:
	Greetings from Kansas
11:58:35 From Rebecca Spera to Everyone:
	Hello, from Mystic, CT!
11:58:36 From Heather MacKenzie to Everyone:
	Hi from Halifax, Nova Scotia!
11:58:41 From Samantha Sabel to Everyone:
	Plainville, CT
11:58:44 From Katie Gatten to Everyone:
	Hi Anne, I am also in Mansfield Ohio  :)
11:58:48 From Wendy Caldiero to Everyone:
	Wendy Caldiero, Afton, NY
11:59:07 From Anna Knorovska to Everyone:
	Bridgeport, CT
11:59:10 From Dannielle Swart to Everyone:
	Greetings, All - Dannielle from Vestal, NY
11:59:11 From James Larson to Everyone:
	Hello from Rifle, CO
11:59:12 From Suzanne Reymer to Everyone:
	Joining you from Billings, MT
11:59:14 From Nandita Viramgami to Everyone:
	hi I am from Illinois
11:59:19 From Christine Germann to Host and Panelists:
	Hello from Eldon, Missouri
11:59:22 From Lisa Varra to Everyone:
	Hi from Erie, Co
11:59:23 From Diana Rusch to Everyone:
	Hello from the Chicago suburbs.
11:59:25 From Heidi Schulz-Vendrella to Everyone:
	Hello Everyone! Greetings from Farmington, CT!
11:59:29 From Kirsten Walker to Everyone:
	Hello from Oklahoma!
11:59:29 From Kathleen Naftaly to Everyone:
	Glens Falls, NY
11:59:30 From Rosie Walker to Host and Panelists:
	Hi from Michigan!
11:59:31 From Tim York to Host and Panelists:
	Hello from Northwest Georgia!!
11:59:34 From Nora Mulligan to Everyone:
	Hi from Peekskill, NY
11:59:36 From Nicole Messier to Everyone:
	Hi from Charlton, MA
11:59:40 From Nannette Pretzer to Everyone:
	Hello from St. Charles, MI
11:59:43 From Sara Branagan to Everyone:
	Newton, NJ
11:59:46 From Dale LaGue to Everyone:
	Catskill, NY
11:59:46 From Stephanie Dudek to Everyone:
	Hello from Albany NY
11:59:46 From Suzanne Reymer to Everyone:
	By Montana standards...
11:59:50 From Haylee Blystone to Host and Panelists:
	Hey from Nashville, TN
11:59:51 From Cesily Dolly to Everyone:
	Burlington, WV
11:59:51 From Sara Brang to Everyone:
	Bend, OR :)
11:59:52 From Beatrice Bordzol to Host and Panelists:
	Westminster, MD
11:59:53 From Barbara Hubbard to Everyone:
	Hello from Lynchburg, VA
11:59:56 From Christina Stitt to Host and Panelists:
	Hello from Blountville, TN!
11:59:56 From Amy Reis to Everyone:
	Gray, Tennessee
11:59:59 From Rachel Talbert to Everyone:
	Parsippany, NJ
12:00:02 From Lisa Bricker to Host and Panelists:
	Anchorage, AK
12:00:03 From Mary Prisbrey to Everyone:
	Hello from Virginia Beach
12:00:03 From Rosie Walker to Everyone:
	Hello from Michigan!
12:00:03 From Stephanie Fazekas to Everyone:
	Hello, From Detroit, MI working In Grosse Pointe, MI
12:00:09 From Rosemary Helgesen to Host and Panelists:
	Hello from Antioch, IL
12:00:09 From Lieske Greaves to Host and Panelists:
	Hi from Trinidad & Tobago
12:00:09 From Heather Folan to Everyone:
	Hello from Colorado!
12:00:10 From Kathleen Morgan to Everyone:
	Hello from Lawrence, Kansas
12:00:10 From Madison Hough to Everyone:
	Clinton, TN. Hello
12:00:12 From Caroline Richardson to Everyone:
	Hello from Brookline, MA!
12:00:13 From Katherine O'Brien to Everyone:
	Grew up in Scituate MA
12:00:14 From Donna Janke to Host and Panelists:
	Donna Janke- Hartland Michigan
12:00:16 From Marla Wieringa to Everyone:
	Matteson, Illinois, Hi!!
12:00:18 From Francie Clark to Everyone:
	Hi from Connecticut
12:00:18 From Vickie Lambert to Everyone:
	hello from Alamo, Tennessee
12:00:21 From Kenya Best to Host and Panelists:
	Hello from Lexington, Kentucky
12:00:21 From Margaret Caldwell to Everyone:
	Hi, from Martinsville, VA
12:00:22 From Tiffany Hough to Everyone:
	Hi from Hot Springs, Arkansas!
12:00:25 From Todd Williamson to Everyone:
	Milton, GA
12:00:28 From David Brake to Everyone:
	David. AmeriCorps VISTA member from Wilmington, DE 10 min from President Biden!
12:00:37 From Lolita McMillan to Everyone:
	Hello, from Lumberton, NC, I'm glad to join with everyone.
12:00:41 From Lisa Varra to Everyone:
	I drove through Montana the first time in October, it was beautiful, loved Helena and Butte!
12:00:58 From Casey Bowen to Everyone:
	Casey from Indio, CA.  Hi everyone.
12:00:58 From Sky Larsen to Everyone:
	Hello from Scottsdale AZ
12:01:00 From Daniel Stewart to Everyone:
	Hello from University of Virginia!
12:01:11 From Stella Terrazas to Everyone:
	Hello from Jacskon, WY'
12:01:16 From Lydia Davis to Everyone:
	Hello from Eastern NC!
12:01:18 From William McRee to Everyone:
	Hello from Florence, SC!
12:01:22 From Jessica Blaha to Everyone:
	Hello from Pueblo CO
12:01:29 From Christine Brown to Everyone:
	Hello from Horseheads, NY
12:01:33 From Christine Newell to Everyone:
	Hello from Granby, CO!
12:01:34 From Donnie Tidwell to Everyone:
	Hi from Salt Lake City, UT
12:01:38 From Kathleen Pickering to Everyone:
	Hello from Belen, New Mexico!
12:01:40 From Elizabeth Cowles to Everyone:
	Hello from Tomball, Tx
12:01:41 From Robin Malamud to Everyone:
	Hello from Boston, MA
12:01:46 From Kim Stucko to Host and Panelists:
	hello from Croton, Westchester, NY
12:01:47 From Adrianne Price to Everyone:
	Hi from Nashville, TN!
12:01:53 From Chelsea Clough to Host and Panelists:
	Hi from Chestertown, MD
12:01:54 From David Young to Everyone:
	Hello from Pembroke, North Carolina
12:01:54 From KATHLEEN ROBERTSON to Everyone:
	Good afternoon from Denver, Colorado! (Good morning to Pacific Timers)
12:01:59 From Ana Martinez to Everyone:
	Hello, from Hyattsville, MD
12:02:00 From Kaila Clark to Everyone:
	Hello from Gatlinburg, TN!
12:02:00 From Sandra Buteau to Everyone:
	Hello from Lake Charles, LA
12:02:03 From Dianne Richart to Everyone:
	Hi from Nixa, Missouri!@
12:02:10 From Meldon Jenkins-Jones to Everyone:
	Hello from Richmond, Virginia!
12:02:12 From Sara Simich to Everyone:
	Hello from Roseville, MI 👋🏼
12:02:21 From Michelle Minervini to Everyone:
	Hello from Long Island, NY!
12:02:28 From Sara Murphy to Host and Panelists:
	Hello from New Castle, CO.
12:02:34 From Sylvia Collins to Everyone:
	Hello from Plantation, FL!
12:02:34 From Kimberly Brown-Harden to Everyone:
	Good Afternoon from Indianapolis, IN!
12:02:47 From Janet Shannon to Everyone:
	Hello from Clarksville, TN
12:02:47 From Michelle Echlin to Everyone:
	Hello from Penticton, BC Canada
12:02:50 From KATHLEEN ROBERTSON to Everyone:
	Hello, Horseheads NY! I lived in Painted Post and Corning for years
12:03:03 From Daniel Meyer to Everyone:
	Hello from Orlando, FL!
12:03:06 From April Llewellyn to Everyone:
	Hello, from Mooresville, NC
12:03:11 From Terri Daff to Everyone:
	Good Afternoon from Charleston, SC
12:03:13 From Christine Strlich to Everyone:
	Hello from Independence, Oh
12:03:13 From Julie Edwards to Host and Panelists:
	Welcome everyone!
12:03:14 From Marina Griffin to Host and Panelists:
	Hello from Vancouver Island, BC Canada!
12:03:18 From Grace Feola to Host and Panelists:
	Hello from Grapevine, TX
12:03:24 From Elise Cluster to Everyone:
	Hello from Boston MA
12:03:25 From Julie Edwards to Everyone:
	Welcome everyone! So happy to have you here!
12:03:36 From Michelle TRYGGESTAD to Everyone:
	Hello from Sparta, WI!
12:03:43 From Marina Griffin to Everyone:
	Hello from Vancouver Island, BC Canada!
12:03:43 From Julie Edwards to Everyone:
	You can check out Niche Academy here https://www.nicheacademy.com
12:03:43 From Katrina Watson to Everyone:
	Hello, from Atlanta, Ga
12:03:49 From Julie Edwards to Everyone:
	And see our upcoming free webinars here https://www.nicheacademy.com/blog
12:04:01 From Jinnie Trabulsi to Everyone:
	Hi from Springfield, Massachusetts!
12:04:01 From Monica Hoenshell to Everyone:
	Hello from Cass County, MO!
12:04:03 From Joy Coleman to Host and Panelists:
	Hello from Georgia
12:04:03 From Michele Howard to Host and Panelists:
	Hello from Northern Michigan!
12:04:09 From Christine Mueller to Everyone:
	Greetings from Grosse Pointe Park, MI!
12:04:18 From Julie Edwards to Everyone:
	And I’ll be sending the slides, recording, and audio and chat transcripts in a few days!
12:04:21 From DeAnna Romstad to Everyone:
	Hello from Waterbury, VT
12:04:29 From Joyce Manley to Everyone:
	Hello from Sussex County NJ
12:04:33 From Katherine Henley to Everyone:
	Hello from Victoria, TX!
12:04:42 From Timothy Branson to Everyone:
	Hello from Richmond Indiana
12:04:42 From Veronica Laroche to Everyone:
	Thanks, Julie!
12:04:53 From Michelle Proper to Everyone:
	Greetings from Fairbanks, Alaska
12:05:32 From Cindy Kimble to Everyone:
	Hello from Goldsboro, North Carolina!
12:05:37 From Pamela Woodfin to Everyone:
	Absolute facts!!
12:06:04 From Evelyn Willis to Everyone:
	Hello from Columbus, GA
12:06:24 From Jade Crabtree to Everyone:
	Hello from Tazewell, VA
12:06:40 From Clemmie Little to Everyone:
	Hello from Savannah, GA
12:06:44 From Judy Carter to Everyone:
	Hello from Chapin, SC
12:07:19 From Rebekah Berger to Everyone:
	I recommend an attitude of neutral curiosity. I find that people are generally lacking in curiosity about others. Perhaps this is part of social conditioning.
12:07:34 From Julie Edwards to Everyone:
	Welcome to those of you just joining us! Please put any questions for Hilda in the Q&A.
12:07:47 From Julie Edwards to Everyone:
	I’ll be sending the recording, slides, and chat/audio transcript out in a few days!
12:08:04 From Julie Edwards to Everyone:
	I love that phrase “neutral curiosity” Rebekah!
12:08:07 From Amanda DeLand to Host and Panelists:
	Thank you!
12:08:22 From Rebekah Berger to Everyone:
	Thank you, Julie!
12:08:42 From Suzanne Harrison-Thomas to Everyone:
	The Ted Lasso effect:  "Be curious, not judgmental."
12:08:44 From Pamela Woodfin to Everyone:
	Rebekeh I agree with you on that concept about keeping a neutral curiosity and the social conditioning aspect as well!!
12:08:53 From Michelle Minervini to Everyone:
	"IF you want to wind it, it'll never work" is awesome...
12:09:05 From Michelle Minervini to Everyone:
	I've also heard "Do you want to be RIGHT or do you want to be EFFECTIVE?"
12:09:12 From Rebekah Berger to Everyone:
	Letting go of ego...
12:09:44 From Pamela Woodfin to Everyone:
	I've heard that too, Michelle! Do you want to be Right or Effective? Powerful
12:10:41 From Beatrice Bordzol to Host and Panelists:
	seen on a poster, about 30 years ago "If one person loses a fight, then both people lose that fight"
12:11:28 From Rebekah Berger to Everyone:
	cooperation
12:11:42 From Julie Edwards to Beatrice Bordzol, Host and Panelists:
	That’s a great quote but it came only to me! You might want to resend it to the group!
12:12:12 From Beatrice Bordzol to Everyone:
	seen on a poster, about 30 years ago "If one person loses a fight, then both people lose that fight"
12:12:47 From Michelle Minervini to Everyone:
	@Beatrice - I like that, too!
12:13:53 From Rebekah Berger to Everyone:
	Reality is something that is inside each of us. We are co-creating it in every moment that we experience life. That is our real power. Authorities try to manipulate us and our ability to create to achieve the results we want. Empowerment is understanding how to use our own imagination and creative abilities
12:18:29 From Jean Fellows to Everyone:
	We have posted positive behavior guidelines. We address the behavior, not the person!
12:18:43 From Julie Edwards to Everyone:
	We actually have a great webinar on positive library signage! https://www.nicheacademy.com/blog/designing-effective-library-signage
12:18:47 From Heather McCartin to Everyone:
	^^yes, Jean
12:19:36 From Pamela Woodfin to Everyone:
	Thanks Julie!!
12:20:18 From Julie Edwards to Everyone:
	If anyone needs a certificate of attendance, you can email us at webinar@nicheacademy.com
12:20:32 From Michelle Minervini to Everyone:
	Ahh the old "Broken Record" approach
12:20:35 From Frances Altman to Everyone:
	Hilda,  acknowledging self worth is exactly what Mary Edwards Walker, suffragist, told women  160 years ago and I've tried to capture in my new book Destiny's Daughter, Apprentice House Press.  Respect yourself etc.  So  right on
12:21:06 From Jean Fellows to Everyone:
	Absolutely-- don't be drawn into an argument! Just state and stay calm.
12:21:12 From Derrick Wold to Everyone:
	Michelle Minervini, I use the term "Circular Logic"
12:21:16 From KATHLEEN ROBERTSON to Everyone:
	"the team bonded in the library" 🥰
12:21:33 From Heidi Schulz-Vendrella to Everyone:
	"Circular Logic" That's great!
12:22:47 From Adrianne Price to Everyone:
	We try to remember this with our older homeless patrons, since they often suffer from PTSD
12:23:48 From Heather McCartin to Everyone:
	ACE acronym, please.
12:23:49 From KATHLEEN ROBERTSON to Everyone:
	sorry, I missed what ACE stands for
12:23:58 From Mary Gallup to Everyone:
	Adverse Childhood Experiences
12:24:02 From KATHLEEN ROBERTSON to Everyone:
	thx
12:24:04 From Heather McCartin to Everyone:
	thanks Mary!
12:24:39 From Jinnie Trabulsi to Everyone:
	I like to remember that everyone brings their whole self to the library. 9 times out of 10, when people yell at you, it's likely there is an underlying reason apart from whatever they're speaking to you. And of course it's just as true for us! Remember you bring your whole self to work, too.
12:25:30 From Pamela Woodfin to Everyone:
	I like that Jinnie, Thanks!! So true!!
12:25:36 From Julie Edwards to Everyone:
	Reminder that anyone can ask Hilda a question in the Q&A box!
12:25:51 From Jean Fellows to Everyone:
	working is winning...
12:26:14 From Heidi Schulz-Vendrella to Everyone:
	Sometimes, but sometimes winning isn't working.
12:27:39 From Julie Edwards to Kim Stucko, Host and Panelists:
	Hi - I see you have your hand raised. Do you have a question I can help with?
12:27:45 From Julie Edwards to Justin Sugiyama, Host and Panelists:
	Hi - I see you have your hand raised. Do you have a question I can help with?
12:27:51 From Michelle Minervini to Everyone:
	Validation goes such a long way
12:29:12 From Justin Sugiyama to Everyone:
	Sorry, no questions.  Just accidentally rose my hand!
12:29:20 From Felicia Burkes to Everyone:
	Can someone recap the 4 types of power?
12:29:29 From Julie Edwards to Justin Sugiyama, Host and Panelists:
	No worries Justin!
12:29:33 From Heather McCartin to Everyone:
	Over, with, within (are three)
12:29:39 From Heather McCartin to Everyone:
	power to
12:29:40 From Rebekah Berger to Everyone:
	Power over; Power with; power to; power within
12:29:43 From Sarah Reddick to Everyone:
	power over, power with, power to, power within
12:29:44 From Katie Barnes to Everyone:
	Power over, power with, power to, power within
12:29:46 From David Young to Everyone:
	And Power (TO)
12:29:46 From Michelle Minervini to Everyone:
	@Felicia : 1. Power Over 2. Power With 3. Power To 4.Power Within
12:30:46 From Annette Patterson to Everyone:
	Thank you
12:30:47 From Felicia Burkes to Everyone:
	Thanks Michelle
12:30:50 From Jean Fellows to Everyone:
	Long ago, I was taught what I came to call Argument Jiu jitsu"-- argument run out of steam when you start agreeing with the angry person. Find something to agree with, offer empathy and ask for more information. KEEP LISTENING. Sometimes the person will offer a solution.
12:31:30 From Stacy Duchscher to Everyone:
	☺️
12:32:23 From Sylvia Collins to Everyone:
	Patrons love talking to me about politics and it absolutely takes the wind out of their sails when I tell them I can't discuss politics as a government employee.
12:33:35 From Caylee Tanner to Everyone:
	Sylvia, they act the same way when I tell them I can't discuss reglion as a government employee.
12:34:34 From Scott Watanabe to Everyone:
	Excellent resource: "Verbal Judo" by George Thompson, https://chipublib.bibliocommons.com/v2/record/S126C2029025
12:35:12 From Sylvia Collins to Everyone:
	I had a terrible supervisor that made me have to go back to therapy and back on medications and I left that place for my own mental health.
12:36:06 From Katie Barnes to Everyone:
	I've even seen physical health improve after leaving a toxic workplace...
12:36:08 From Rebecca Spera to Everyone:
	Toxic workplaces can be triggering, it's admirable to maintain your mental health and leave when you see that there is no good solution.
12:36:14 From Rachael Waugh to Everyone:
	I'm sorry to hear that, Sylvia.
12:36:28 From Julie Edwards to Everyone:
	For those of you who are Niche Academy subscribers, we have a great new tutorial on dealing with complaints and challenges.
12:36:42 From Caylee Tanner to Everyone:
	I am sorry you had to go through that Sylvia. Do you have a better job now(mental health wise I mean)?
12:37:14 From Michelle Minervini to Everyone:
	@Sylvia - good for you.  I'm sorting out difficulties with a workplace as well (change in admin, for the better) but it's crazy how badly toxic workplaces can destroy your physical and mental health
12:38:02 From Anne Osborne to Everyone:
	Office of Intellectual Freedom?
12:38:02 From Cassie Ogle to Everyone:
	I've tried to contact ALA about issues in the past and I've never received a response back.
12:38:02 From Desert Mulford to Everyone:
	I once had my dream job, but I had to leave because of the terrible person at the head of the institution.
12:38:11 From Julie Edwards to Everyone:
	Also we have several upcoming free webinars on challenges: https://www.nicheacademy.com/blog
12:38:20 From Sylvia Collins to Everyone:
	@ Caylee SO MUCH BETTER!  I have a supervisor that is so open to my suggestions and willing to let me try new things.
12:38:30 From Diana Rusch to Everyone:
	I'm so sorry Sylvia. I've had a similar experience and needed therapy. You are not alone. I hope things are better for you.
12:39:40 From Caylee Tanner to Everyone:
	@Sylvia I am so glad. I was in the same boat. my last superviosor made me apply for this job I have now. I am so happy that I have this job and have been for 1 year now. I love my current job and boss. :-D Glad we both found better mental health jobs.
12:39:43 From Julie Edwards to Everyone:
	Here is the direct link to the upcoming webinars: https://www.nicheacademy.com/upcoming-webinars
12:39:54 From Shakera Laguerre to Everyone:
	I've been yelled at just for telling someone policy. They threated my life. I would have to say the outcome was better than I expected. It ended with an apology.
12:40:55 From Amy Amsler to Everyone:
	@Julie Edwards - TY for links!
12:43:49 From Jean Fellows to Everyone:
	Stay Calm
12:43:53 From Elizabeth Hadley to Everyone:
	"I need your help with x"
12:43:54 From Gretchen Witt to Host and Panelists:
	calm
12:43:55 From Chris Matos to Everyone:
	How long can you wait when you are angry?
12:43:55 From Andrea Small to Everyone:
	Ask for help
12:43:56 From Heather Powell to Everyone:
	Stay calm
12:43:57 From Michele Howard to Everyone:
	Power with
12:43:57 From Marian Royal to Everyone:
	Definitely stay calm
12:43:57 From Michelle Proper to Everyone:
	Power within!
12:43:58 From Jessica Ney to Everyone:
	WE TEACH PEOPLE HOW TO TREAT US.
12:43:58 From Katy Henderson to Everyone:
	Listen!
12:43:58 From Leslie Barrett to Host and Panelists:
	I statements!!
12:43:59 From Adrianne Price to Everyone:
	Any webinars on emotional ju-jitsu? ;-)
12:43:59 From MELANIE HOLLES to Host and Panelists:
	stay calm
12:44:00 From Heather McCartin to Everyone:
	Power with is the way to go!
12:44:00 From Katherine O'Brien to Everyone:
	power within
12:44:01 From Heather Powell to Everyone:
	Remember your why
12:44:01 From Monica Huerta to Everyone:
	Start with "I"
12:44:01 From Ana Martinez to Everyone:
	Do you want to win it or do you want it to work? If you want to win it, it will never work.
12:44:04 From Dorothy Swain to Everyone:
	Listen and be calm
12:44:05 From Brittany Guarglia to Everyone:
	I statements and to keep calm!
12:44:05 From Claudia Uccellani to Host and Panelists:
	Don't address issue when you're angry!
12:44:06 From Wendy Thomas to Host and Panelists:
	Ask for help instead of "I need to talk to you"
12:44:10 From Carrie Woods to Everyone:
	Power within
12:44:10 From Shakera Laguerre to Everyone:
	power within
12:44:14 From Sylvia Collins to Everyone:
	I'm going to point out what patrons *can* do instead of what they are doing wrong.
12:44:16 From Amber Burdick to Host and Panelists:
	I definitely need to work on not freezing during difficult conversations
12:44:17 From Kirsten Walker to Everyone:
	I love the thought of managing myself first so I can have a productive conversation
12:44:20 From Michelle Minervini to Everyone:
	I really liked the specific phrases and "scripting" elements - "I could use your help" etc
12:44:20 From Marisa Rodriguez to Everyone:
	"I need your help with xyz" will be helpful for me when addressing difficult topics
12:44:22 From Shakera Laguerre to Everyone:
	remember your why
12:44:22 From Michelle TRYGGESTAD to Everyone:
	Listen to the message not the tone.
12:44:23 From EMILY STEPHAN to Everyone:
	are you there to win or make it work?
12:44:24 From Constance Hannah to Everyone:
	Build relationships
12:44:25 From Robin Malamud to Everyone:
	calm & suggestions
12:44:25 From Julie Edwards to Everyone:
	You can find Hilda’s book here: 
	https://www.bloomsbury.com/us/art-of-communication-9781440878954/
12:44:28 From Shakera Laguerre to Everyone:
	I need your help
12:44:30 From Christine Brown to Everyone:
	Thanks for the presentation Hilda.
12:44:32 From Kimara Mason to Everyone:
	Thank you!
12:44:33 From Dindria Barrow to Everyone:
	build relationships
12:44:34 From David Powell to Everyone:
	the importance of building relationships with trust and respect.
12:44:34 From Chris Matos to Everyone:
	What do you do if your boss does not talk to you?
12:44:36 From Heidi Schulz-Vendrella to Everyone:
	I statements, power within, messages.
12:44:36 From Paula McGraw to Everyone:
	stay calm
12:44:37 From Heather McCartin to Everyone:
	Excellent webinar1
12:44:40 From Heidi Schulz-Vendrella to Everyone:
	Thank you!
12:44:40 From Alice Plaster to Everyone:
	Think, Listen, Be Calm, be prepared
12:44:41 From Michelle Minervini to Everyone:
	Having the actual language to use is really important
12:44:44 From Donna Janke to Host and Panelists:
	I was threatened by a coworker as well. Same thing, enforcing policy . 18 months of therapy followed. Sadly, I never did get that apology. Thank you for sharing,Shakeria
12:44:48 From Kathy Bachor to Everyone:
	Good information! Thank you.
12:44:48 From Jessica Ney to Everyone:
	Don't begin conversations when you are angry.
12:44:50 From Heather Powell to Everyone:
	Thank you Hilda!
12:44:50 From April Llewellyn to Everyone:
	Do you want to win or do you want it to work.
12:44:54 From Shakera Laguerre to Everyone:
	Thank you this was very informative
12:45:02 From Dacy Willard to Everyone:
	Do you want to win or do you want it to work
12:45:06 From Charlotte A Dunaief to Everyone:
	Where to come from  re: Type of power, and never initiate a difficult conversation when you are angry!
12:45:08 From Dindria Barrow to Everyone:
	how to have a conversation with your boss
12:45:08 From Debra Capponi to Everyone:
	Thank you.
12:45:09 From Nancy Byron to Host and Panelists:
	Listen
12:45:11 From Barbara Hubbard to Everyone:
	thank you!
12:45:12 From Jinnie Trabulsi to Everyone:
	I'm a public librarian who's on School Librarian Workshop! :)
12:45:13 From Katherine Henley to Everyone:
	Thank you!
12:45:13 From Monica Huerta to Everyone:
	many thanks!
12:45:13 From JO CONWAY to Everyone:
	.Thank you for sharing your knowledge.
12:45:14 From Adrianne Price to Everyone:
	This was very interesting and helpful! Thank you!
12:45:15 From Ivy Weston to Everyone:
	This has been absolutely excellent and I am going to recommend it
12:45:15 From Kathy Caputa to Everyone:
	Thank you!
12:45:16 From Dorothy Swain to Everyone:
	Thank you for your insights.
12:45:17 From Jacquelyn Green to Everyone:
	Power With and Power Within are very important when handling difficult conversations. And do you want to win or do I want it to work?
12:45:17 From Mary Ryan to Everyone:
	Thank you
12:45:18 From Rebecca Ruiz to Everyone:
	Very informative. Thank you!!
12:45:18 From Caprice Harris to Everyone:
	Types o Power
12:45:18 From Claudia Uccellani to Host and Panelists:
	Thank you!
12:45:18 From Shane Donaldson to Host and Panelists:
	Great Presentation! (Shane Donaldson for Erie, PA)
12:45:19 From Ana Martinez to Everyone:
	This was great!
12:45:19 From Tina Stockdill to Everyone:
	How would you respond if you're forced into a conversation when you're angry?
12:45:20 From Pamela Woodfin to Everyone:
	Thank you so much Hilda!!!
12:45:20 From Liz Asta to Everyone:
	Thank you!
12:45:21 From Annette Patterson to Everyone:
	Thank you!!!
12:45:21 From Elizabeth Cowles to Everyone:
	Thank you.
12:45:22 From Paula McGraw to Everyone:
	thank you!
12:45:22 From Ariel Borkowsky to Everyone:
	Thank you so much
12:45:22 From Kimberly Brown-Harden to Everyone:
	Thank you
12:45:22 From Keli Wright to Everyone:
	Thanks, Hilda!!
12:45:23 From Tamara Myers to Everyone:
	This was so helpful
12:45:24 From Jessica Ney to Everyone:
	Thank you
12:45:27 From Joy Doukas to Everyone:
	thank you
12:45:29 From Clemmie Little to Everyone:
	Thank you!
12:45:32 From Cristina Wray to Host and Panelists:
	Thank you
12:45:32 From Amber Burdick to Host and Panelists:
	Thank you :)
12:45:33 From Christina Lacayo to Everyone:
	Thank you, Hilda!
12:45:34 From Stanley Campbell to Everyone:
	Thank you!
12:45:34 From Gail Blake to Everyone:
	Thank you!!
12:45:35 From Janet Makoujy to Everyone:
	keep calm and carry on
12:45:36 From Sylvia Collins to Everyone:
	Thank you very much!  I needed the reminders for managing myself.
12:45:36 From Eric Christians to Everyone:
	Thank you!
12:45:36 From Caprice Harris to Everyone:
	Thank you so much Hilda!!
12:45:37 From Mary Rudrow to Everyone:
	Thank you!
12:45:37 From Wendy Thomas to Host and Panelists:
	Thank you, Hilda!
12:45:37 From Kim Wright to Everyone:
	The idea of Power With
12:45:38 From Heather MacKenzie to Everyone:
	I love the idea of asking for help, it will take the angry wind out of the other person's sails and create a more positive playing ground.
12:45:40 From Julie Brown to Everyone:
	Thanks so much!
12:45:41 From Karen Harden to Everyone:
	Thank you! Very informative!
12:45:41 From Eudoxie Finch to Everyone:
	lots of great information. Thanks
12:45:44 From Shakera Laguerre to Everyone:
	I am goin to suggest this to my library
12:45:48 From William McRee to Everyone:
	Thanks! I plan to order your book.
12:45:50 From David Young to Everyone:
	Thanks so much for this helpful information.
12:45:56 From Scott Watanabe to Everyone:
	👏
12:46:09 From Charlene Perkins to Everyone:
	Listen more, Talk less
12:46:14 From mark curlin to Everyone:
	Thank you!
12:46:19 From Milvia Nogueira to Everyone:
	Thank you for this amazing class!
12:46:23 From Heidi Schulz-Vendrella to Everyone:
	@Charlene hahahaha
12:46:29 From Margaret Caldwell to Everyone:
	Win or work and "I need your help with ____." to help with a defensive person.
12:47:06 From William McRee to Everyone:
	Yes.
12:47:08 From Sylvia Collins to Everyone:
	For me, whenever that happens, I just state that was inappropriate very bluntly and give a dead eyed stare.  Making them uncomfortable puts the onus back on them.
12:47:09 From Sara Purifoy to Everyone:
	Regarding difficult conversations with a boss: What suggestions do you have for when your boss chooses to ignore you when they don't like an email, idea, situation, etc. instead of following up?
12:47:16 From Ivy Weston to Everyone:
	How do we apply the discount to get your book?
12:47:36 From Sky Larsen to Everyone:
	DEIB - diversity equity inclusion belonging
12:47:38 From Anna Lestik to Everyone:
	I recommend Ryan Dowd's trainings, if you haven't already discovered them.
12:47:39 From Julie Edwards to Everyone:
	The code for the book is NICHE at 
	https://www.bloomsbury.com/us/art-of-communication-9781440878954/
12:48:21 From Alice Plaster to Everyone:
	Thank you for your suggestions and the examples of situations.
12:48:36 From Julie Edwards to Everyone:
	THANK YOU!! Belonging! I appreciate the correction!
12:48:50 From Ivy Weston to Everyone:
	Thanks Julie
12:49:04 From Elizabeth Swift to Everyone:
	@Sara Purifory...I am dealing with the same thing.
12:49:05 From Monica Hoenshell to Everyone:
	Thank you!  This was very informative and helpful!
12:49:05 From Doris Mendez-DeMaio to Everyone:
	Thank you Hilda!
12:49:15 From Debbie Walter to Host and Panelists:
	Can you repeat the phrase with Our library considers that language harmful to other patrons...
12:49:18 From Lisa Oleniuk to Everyone:
	I love how you framed that conversation Hilda, I will be using that in the future. Thank you!
12:49:35 From Brandon Chapman to Everyone:
	Ryan Dowd's trainings are excellent.
12:49:51 From Adrianne Price to Everyone:
	Ryan Dowd is amazing!
12:49:53 From Julie Edwards to Everyone:
	I’ll be sending the recording to everyone in a few days so everyone will have access!
12:49:54 From Jean Fellows to Everyone:
	I'm frankly astonished that employees behave that way.
12:49:55 From Jacquelyn Green to Everyone:
	Thank you for this webinar. As it is good information to use even with those you have difficult conversations with in your own household. 🙂
12:50:05 From Lissa Glidewell to Everyone:
	@Sara Purifory I am in the same boat, it's been months with no resolution in sight.
12:50:07 From Christy Widner to Everyone:
	I wish I had heard that six years ago.
12:51:00 From Brandee Leary to Everyone:
	I've been in that mess too.  Make sure you are familiar with the process for writing up employees.  It's not fun, but you need to know.  :(
12:51:03 From Heather Martin-Detka to Everyone:
	@Christy - agreed
12:51:05 From Caylee Tanner to Everyone:
	who is the author for the book Diversity Equity Inclusion and BELONGING?
12:51:38 From Jean Fellows to Everyone:
	used to tell my kids-- "you're draining my energy right now-- I'll be right back to talk with you."
12:52:05 From Rachael Waugh to Everyone:
	That's a great answer, Hilda!
12:52:10 From Marian Royal to Everyone:
	I love that answer!
12:52:12 From Eudoxie Finch to Everyone:
	I will remember that one Jean.
12:53:10 From Julie Edwards to Everyone:
	I’ll be sending the slides and recording in a few days!
12:53:38 From KATHLEEN ROBERTSON to Everyone:
	Hilda can you repeat that phras
12:53:45 From Paula McGraw to Everyone:
	the criticism sandwich!
12:53:46 From Madison Hough to Everyone:
	When I heard Power Over, I immediately thought of Power Over yourself. Only you have power in how you respond and react to a situation. You can't control how others feel and react, but you do for yourself.
12:53:55 From KATHLEEN ROBERTSON to Everyone:
	"I love how you XY
12:54:24 From Jinnie Trabulsi to Everyone:
	Caylee Tanner - there are many books about DEIB. I don't know any that are specifically called Diversity, Equity, Inclusion and Belonging. If you'd like some suggestions, you can feel free to email me at jtrabulsi@springfieldlibrary.org. I have a background in DEIB, prior to working in libraries.
12:54:24 From KATHLEEN ROBERTSON to Everyone:
	it's the second part I didn't get
12:54:35 From Kerisa Shorthouse to Host and Panelists:
	@Caylee Tanner Maybe it's "Diversity, Inclusion and Belonging" by Leila McKenzie Delis? I can't find the exact title you mentioned.
12:54:35 From Adrianne Price to Everyone:
	I have to go. Thanks so much! This was a great webinar. :-)
12:54:45 From Miria Webb to Everyone:
	Is it okay to use "we" instead of "I" when you're speaking for the organization? Like, "We want the library to be an inclusive and welcoming environment for everyone."
12:55:45 From Amy Figot to Everyone:
	I had one person who wasn't calm until they heard the same exact thing I said but it came from a supervisor. Sometimes it is just stepping aside and realizing that it isn't you...but them. Don't take it personally.
12:55:48 From Monica Hoenshell to Everyone:
	Miria… that is my question too!
12:56:07 From Jacquelyn Green to Everyone:
	@ Julie. Thank you for responding about the Slides. 🙂
12:56:34 From Samantha Sabel to Everyone:
	I hear that Amy!
12:56:56 From Miria Webb to Everyone:
	Oh same here! It's impossible.
12:57:56 From Julie Edwards to Everyone:
	Good upcoming webinars on challenges https://www.nicheacademy.com/upcoming-webinars
12:58:00 From Janet Makoujy to Everyone:
	Also bring copies of professional reviews of materials that are in question. "This book got 4 starred reviews!"
12:59:22 From Barbara Hubbard to Everyone:
	Thank you so much I have to go.
12:59:57 From Janea Agbayani to Host and Panelists:
	Thank you so much for your wonderful insights!, and presentatioin!
13:00:02 From Nicole Messier to Everyone:
	Thank you!
13:00:02 From Grace Galvan to Everyone:
	Thank you!
13:00:03 From Dacy Willard to Everyone:
	Thank you!
13:00:04 From Debra Capponi to Everyone:
	Thank you!
13:00:05 From Chris Scandling to Everyone:
	Thank you :)
13:00:06 From Terri Heebner to Everyone:
	Wow!  Thanks you!!!
13:00:06 From Rebekah Berger to Everyone:
	Thank you!!!
13:00:06 From Sara Benz to Everyone:
	Thank you.
13:00:07 From DeAnna Romstad to Everyone:
	Thank you!
13:00:08 From Jackie Johnson to Everyone:
	Thank you
13:00:08 From Susan Schulz to Everyone:
	Thank you!
13:00:08 From Krysta Price to Everyone:
	Thank you
13:00:08 From Kristin Soper to Everyone:
	Thank you!
13:00:10 From Cindy McMillan to Host and Panelists:
	Mahalo! Outstanding!
13:00:11 From Shane Donaldson to Host and Panelists:
	Fantastic, Hilda.
13:00:11 From Christy Widner to Everyone:
	So wonderful--thank you so much!
13:00:12 From Nichole Shea to Everyone:
	Thank you!
13:00:12 From Michelle TRYGGESTAD to Everyone:
	Love all the excellent suggested scripts!  Thank you!
13:00:12 From Lissa Glidewell to Everyone:
	Thank you!
13:00:13 From Adrienne Girard to Everyone:
	Thank you!
13:00:13 From Felicia Burkes to Everyone:
	Thanks Hilda
13:00:14 From Shakera Laguerre to Everyone:
	Thank you
13:00:14 From Teresa Santangelo to Everyone:
	Thank you!
13:00:15 From Gesa Ward to Host and Panelists:
	Thank you🙂
13:00:16 From Katia Pascoal to Everyone:
	Thank you!!
13:00:16 From KATHLEEN ROBERTSON to Everyone:
	Thank you!
13:00:16 From Robin Malamud to Everyone:
	Thank you
13:00:16 From Grace Feola to Host and Panelists:
	Thank you so much!
13:00:16 From Lisa Bricker to Host and Panelists:
	I appreciate your words to use!
13:00:17 From Kerisa Shorthouse to Host and Panelists:
	Thank you! This has been so informative!
13:00:17 From Tamara Myers to Everyone:
	Thank you!
13:00:18 From Doug Mayhugh to Everyone:
	thanks
13:00:18 From Amy Figot to Everyone:
	This has been awesome!  Thank you.
13:00:18 From Brittany Guarglia to Everyone:
	Thank you for your time!
13:00:19 From Rachael Waugh to Everyone:
	Thank you! I will be joining your Facebook group.
13:00:19 From Marian Royal to Everyone:
	Thank you, Hilda.  This was so helpful.
13:00:19 From Suzanne Harrison-Thomas to Everyone:
	Thank you!
13:00:20 From William McRee to Everyone:
	Thank you!!!
13:00:21 From Stephanie Fazekas to Everyone:
	Thank you, Hilda!
13:00:21 From Jodi Silverman to Everyone:
	Thank you!
13:00:23 From Charlene Perkins to Everyone:
	Excellent webinar subject!  thank you
13:00:24 From Jean Fellows to Everyone:
	thanks gotta go!
13:00:24 From Darla Richardson to Everyone:
	Thank you.  :)
13:00:25 From Kimara Mason to Everyone:
	Great information!!
13:00:25 From Mona Reynolds to Everyone:
	Thank you!
13:00:25 From Sasha McLaughlin to Everyone:
	Thank you so much for your time
13:00:25 From Michele Howard to Everyone:
	Thank you!!!
13:00:25 From Bobbie Wrinkle to Everyone:
	Very helpful -thank you !
13:00:26 From Nannette Pretzer to Everyone:
	Wish I could watch it again!  Thank you.  Great!
13:00:26 From Jacquelyn Green to Everyone:
	Thank you so much Ms. HIlda
13:00:27 From Martha I Andrade to Everyone:
	Thank you!
13:00:27 From Melissa Robertson to Everyone:
	TY!
13:00:28 From Samantha Sabel to Everyone:
	Thank You!
13:00:28 From Glenn Risolo to Everyone:
	You're a wise and wonderful person, Hilda. Thank you!
13:00:29 From Em B to Host and Panelists:
	Thank you!
13:00:29 From Dindria Barrow to Everyone:
	thank you!
13:00:30 From Annette Patterson to Everyone:
	You are amazing thank you for your knowledge Hilda
13:00:30 From KATHLEEN ROBERTSON to Everyone:
	Especially love the "scripts"
13:00:30 From Cesily Dolly to Everyone:
	Thank you!
13:00:30 From Mary Ryan to Everyone:
	Thank you so much!
13:00:30 From Michelle Minervini to Everyone:
	This was an amazing webinar - so much helpful info delivered so concisely!
13:00:30 From Cristina Wray to Host and Panelists:
	Thank you!
13:00:31 From Mattie Stackley to Everyone:
	Thank you!
13:00:32 From Jinnie Trabulsi to Everyone:
	Thanks so much! I start as a first-time  supervisor on Monday and this has been invaluable.
13:00:33 From Theresa Trawick to Everyone:
	Very helpful!  Thank you!
13:00:33 From Amber Burdick to Host and Panelists:
	Thanks again!
13:00:34 From Margaret Caldwell to Everyone:
	Thank you for the encouragement.
13:00:34 From Nannette Pretzer to Everyone:
	😀😍
13:00:35 From Deborah Wray to Everyone:
	😀
13:00:36 From Casey Bowen to Everyone:
	Thanks so much
13:00:36 From Elda Reyes to Everyone:
	Thank you
13:00:41 From Karin Kraeutler to Host and Panelists:
	Thanks so much!
13:00:42 From Jana Mitchell to Everyone:
	Thank you for sharing your knowledge!!
13:00:42 From Linda Belanger to Everyone:
	Thank you!
13:00:44 From Meldon Jenkins-Jones to Everyone:
	Thank you, Hilda! Great presentation!
13:00:45 From Lieske Greaves to Host and Panelists:
	Thank you
13:00:47 From Heather MacKenzie to Everyone:
	Thank you, excellent points for sure!
13:00:47 From Kathryn Hatfield to Everyone:
	Thank you!
13:00:47 From Christine Newell to Everyone:
	Much thanks - looking forward to passing along information to staff!
13:00:49 From Madison Hough to Everyone:
	Thank you
13:00:49 From Oluwatofunmi Oyebola to Host and Panelists:
	Thank you so much Hilda
13:00:51 From Kaila Clark to Everyone:
	Thank you!
13:00:53 From Judie Cooper to Everyone:
	Thank you.
13:00:54 From Dawn Matthews to Everyone:
	Thanks so much!  So many great ideas!