11:58:16 From Dannielle Swart To Everyone: Hi! Dannielle from Vestal, NY 11:58:26 From Keli Wright To Everyone: Hello from Arkansas 11:58:35 From Tricia Andrews To Everyone: Hello from Oklahoma City! 11:58:37 From Lori Special To Everyone: Raleigh, NC 11:58:38 From Monica Struck To Everyone: Hi from North Dakota 11:58:38 From Eric Christians To Everyone: Hi! Eric from Austin Minnesota! 11:58:38 From Bailey Anderson To Everyone: Hello from Wisconsin :) 11:58:42 From Michele Jones To Everyone: Hello from Baton Rouge, LA! 11:58:44 From Kayla Payne To Everyone: hello from Charlottesville, VA 11:58:46 From Linda Collins To Everyone: Hello from Manitoba 11:58:46 From Susan Mark To Everyone: Cheyenne, WY! 11:58:47 From Christine Johnson To Everyone: Hello from Eastern CT! 11:58:49 From Shannon Kitchens To All Panelists: Hi from Metairie, LA 11:58:49 From Trisha Bachman To Everyone: Hello from beautiful Washington, DC 11:58:51 From Saird Larocque To Everyone: Hello from New Brunswick Canada 11:58:53 From Amanda Sheterom To Everyone: Hi from Delaware, Ohio!! 11:58:55 From Cheri Fiory To Everyone: Hello from Pennsylvania! 11:58:55 From Melinda McCarty To Everyone: Hello from Kansas! 11:58:56 From Elizabeth McCormick To Everyone: Hello from the mountains of Virginia 11:58:58 From Collin Stiglbauer To Everyone: Hello from North Carolina! 11:58:58 From Josephine Camarillo To Everyone: :) Hello from Ellensburg, Washington 11:58:59 From Margaret Petty To Everyone: Hello from Shelbyville, TN 11:59:03 From Amber Wyzik To Everyone: Hello from Granby, CT 11:59:06 From Diana Balbar To Everyone: Sherwood Park Alberta 11:59:08 From Laranda Bailey To Everyone: Hello also from Manitoba 11:59:11 From Gail Bruce To Everyone: Hello from Delaware 11:59:12 From Kami Komm To All Panelists: Germantown, IL 11:59:14 From Brian Medlin To Everyone: Hello from Western Kentucky 11:59:16 From Jayme Bosio To Everyone: Hello from South Florida 11:59:20 From Rita Schmidt To Everyone: Hello from Iowa 11:59:22 From Rachel Muchin Young To Everyone: Wisconsin, just north of Milwaukee! Hello!. 11:59:30 From Lieske Greaves To All Panelists: Hello from Trinidad & Tobago 11:59:43 From Cameron Smith To Everyone: Hey Y'all from Oklahoma 11:59:48 From Veronica Laroche To Everyone: Hello from Northampton, PA! 11:59:49 From judith malik To Everyone: hello from Illinois 12:00:05 From Jaime Bradshaw To Everyone: Hello from Maryland 12:00:06 From Zijian A To Everyone: Hi everyone! I am from Toronto. 12:00:08 From Lori Special To Everyone: Josephine!!!!! 12:00:15 From Glenn Fischer To Everyone: Hi, from Michigan! 12:01:01 From Josephine Camarillo To Everyone: Hi Lori Special! :) 12:01:21 From Rachel Friedman To Everyone: hi from Signal hill Ca! 12:01:37 From Gaylee Harris To Everyone: Hello from Montgomery City, Missouri. 12:01:44 From Lynn Rainey To Everyone: Hello from Moss Point, MS 12:01:45 From Rhonda Jessup To Everyone: Hi from Whitby, Ontario, Canada 12:02:08 From Jessica Gribble To Everyone: Hi from Jessica Gribble in Lafayette, CO! 12:02:09 From Evelyn Willis To Everyone: Hello from Columbus, GA 12:02:19 From Debra Webber To Everyone: Hello, I am Debra from Mesa Public Library in Mesa AZ 12:02:19 From Steven Jones To Everyone: Hello from Connecticut! 12:02:45 From Marsha Richmond To Everyone: Hello from Southern Oregon! 12:03:09 From Connie Massingill To Everyone: Hello from Harriman, TN😊 12:03:22 From Nora Mulligan To Everyone: Hi from Peekskill, New York. 12:03:47 From Julie Edwards To Everyone: Welcome everyone! Thank you for joining us! 12:04:07 From Marian Royal To Everyone: Hello from Milwaukee, Wisconsin. 12:04:12 From Julie Edwards To Everyone: Feel free to learn more about Niche Academy here https://www.nicheacademy.com 12:04:22 From Julie Edwards To Everyone: And you can check out our upcoming free webinars here: https://www.nicheacademy.com/upcoming-webinars 12:04:48 From Julie Edwards To Everyone: I’ll be sending the slides, recording, chat transcript, and audio transcript via email in a few days! 12:04:58 From Julie Edwards To Everyone: And if anyone needs a certificate of attendance, you can email us at webinar@nicheacademy.com 12:09:44 From Julie Edwards To Everyone: As Ryan mentioned, feel free to drop any questions in the Q&A box! 12:18:00 From Heather McCartin To Everyone: Greetings from the Heartland. 12:19:15 From Trisha Bachman To Everyone: https://www.usna.edu/Library/about/strategic-plan.php 12:19:30 From Trisha Bachman To Everyone: USNA has one with a simple mission statement, then goals below 12:24:59 From Christina Linz To All Panelists: Could you give more detail about environmental scanning? What is that? 12:26:04 From Julie Edwards To Christina Linz and All Panelists: Hi Christina - great question. Can you add it in the Q&A box so I can be sure to see it during the Q&A. 12:34:25 From Jennifer Cox To All Panelists: It may be distracting for you but I can't hear the power washing at all :-) 12:41:30 From Kerisa Shorthouse To Everyone: Another note on accessibility: not everyone has a QR code scanner or even a smart phone. We've gotten a lot of flyers from non-profits lately that assume a QR code is sufficient for sharing meeting times or website info. 12:42:11 From Julie Edwards To Everyone: Excellent point @Kerisa. 12:42:47 From Susan Mark To Everyone: ARGH! QR-only stuff drives me up a wall. My phone can do QR codes, but it's not automatic on the camera and it's quite the process to get to it. It also leaves out people who use flip phones or who don't have cell phones. Believe it or not, those people still exist 12:44:33 From Rachel Friedman To Everyone: Thank you for the very useful information and ideas! 12:45:14 From Dannielle Swart To Everyone: Can you put the ISBN for their book in the Chat? 12:45:43 From Trisha Bachman To Everyone: Dannielle, believe its 9781440879111 12:46:02 From Jennifer Clary To All Panelists: Thanks! Very informative. 12:46:03 From Dannielle Swart To Everyone: Thank you! 12:46:35 From Julie Edwards To Everyone: Ryan and Katy’s book: https://www.bloomsbury.com/us/9781440879111/ 12:46:46 From Clemmie Little To Everyone: Thank you so much. I am so glad that you broke it down. I'm understanding it so much better! 12:48:51 From judith malik To Everyone: From Judy Malik in IL. WOW!! I am a new trustee on my local public library and have been placed on the strategic planning committee. We do not outsource our strategic planning. This webinar is full of valuable information! Thank you! I look forward to listening to this again! 12:53:03 From Jennifer Cox To Everyone: I requested this book recently. Picking up my hold tomorrow and looking forward to diving in. 12:53:14 From Stacey Brown To Everyone: Thank you! 12:55:45 From Gertrude Lopez To Everyone: Thank you all for all the Awesome information 12:56:07 From Aaron Ashmann To Everyone: Aaron from Northbrook Public Library... is there data to show this process really adds to what a library does in general? Being in libraries for 26 years, we operated without a SP for 15 years (of My service) and still innovated and stayed current with library trends. What is the best way to make sure it is a living document and not just work to look like the library is doing "the right things"? I'm always trying to help streamline processes. 12:57:31 From Dannielle Swart To Everyone: Yes - agree with previous comment. I'm a public library trustee as well, and it is time to work on our strategic plan. Including staff input will be crucial at this time, so excellent info here! 12:58:41 From Julie Edwards To Everyone: Good question Aaron. I believe part of the purpose is to align spending with priorities (important as budgets shrink) and to (maybe) curb mission-creep. 12:59:00 From Dannielle Swart To Everyone: Aaron, we created a Policy Committee that keeps a running schedule for review of policies including the strategic plan, so that nothing goes too long without review. SPs should be regularly revisited, and usually it's on a 5-year basis. 12:59:20 From Kerisa Shorthouse To Everyone: @Aaron I think some library systems also require them depending on who you are under. 13:00:02 From Deena Caswell To Everyone: In Massachusetts, libraries need a strategic plan to be eligible for some types of funding 13:00:54 From Dannielle Swart To Everyone: THANK YOU so much! Excellent presentation. 13:00:57 From Lynn Rainey To Everyone: Thank you! 13:00:57 From Deena Caswell To Everyone: Thank you for this, it was so informative and helpful! 13:01:00 From Keli Wright To Everyone: This has been fabulous!!! Thank you!!!! 13:01:00 From Collin Stiglbauer To Everyone: Thank you so much! 13:01:00 From Skye Cornelia To All Panelists: Thanks! 13:01:02 From Jennifer Cox To Everyone: Thank you 13:01:02 From Aaron Ashmann To Everyone: thank you 13:01:03 From Anita Tulp To Everyone: Thank you! 13:01:08 From Cameron Smith To Everyone: Thanks all 13:01:08 From Christine Johnson To Everyone: Excellent, thanks very much! 13:01:10 From Gaylee Harris To Everyone: Thank you 13:01:13 From Clemmie Little To Everyone: Thank you! 13:01:21 From Jennifer Thewis To Everyone: Thank you! 13:01:23 From Steven Jones To Everyone: Have a good one. Thanks! 13:01:23 From Vincent Chukumah To Everyone: Thank you. 13:01:26 From Michele Jones To Everyone: Thank you! 13:01:27 From Tonya Johnson To Everyone: Thank you 13:01:31 From Tamika Gaskins To Everyone: Thank you , too. 13:01:31 From Juls B (Whakatāne, NZ) To Everyone: Thanks from New Zealand, really got a lot out of this!