T10:57:56 From Amanda Turkie To Everyone:
	Hi! Greetings from Morgan Hill, CA
10:58:01 From Kymberlee Powe To Everyone:
	Hi from connecticut
10:58:04 From Amy An To Everyone:
	Hi from South Florida
10:58:04 From Lily Mordzinski To All Panelists:
	Hi from PA!
10:58:07 From Ashley McNeill To Everyone:
	Hi from Birmingham, AL!
10:58:07 From Rose Schaffer To Everyone:
	Georgia :)
10:58:08 From Natalie Maes To Everyone:
	Hi from Beverly, MA
10:58:09 From Aleisha Edenfield To Everyone:
	Greetings from Tallahassee, FL!
10:58:09 From Joseph Octaviano To Everyone:
	Greetings from Norfolk Virginia!
10:58:10 From Karla Umland To Everyone:
	Connecticut
10:58:10 From Kymberlee Powe To Everyone:
	H Julie!
10:58:11 From Rebecca DesPrez To Everyone:
	Hello from Oregon!
10:58:11 From Hypha Fries To Everyone:
	Hi from Kentucky!
10:58:11 From Kylee Butler To All Panelists:
	Hi from Mitchell, IN!
10:58:11 From Amanda Bechtel To Everyone:
	Hi from Ohio
10:58:11 From Darla Casey To All Panelists:
	Hi from Indiana!
10:58:12 From Joel Rane To Everyone:
	Good morning from Metropolitan State Hospital in Norwalk, CA
10:58:12 From Cindy Haff To Everyone:
	Hello from North Dakota
10:58:12 From Heather Clark To Everyone:
	Hi from Michigan!
10:58:13 From Quinn OBrian To Everyone:
	Hello from Davenport IA
10:58:13 From Eric Christians To Everyone:
	Hi from Minnesota!
10:58:13 From Pearl Bass To Everyone:
	Hello! I'm coming from Denver, CO
10:58:14 From Susan Waldon To Everyone:
	Hi from North Carolina
10:58:14 From Lynda Cicchini To Everyone:
	Hi Lynda from Harrison Township,  MI
10:58:14 From Michele Ramsdell To All Panelists:
	Hi From Oklahoma City!
10:58:15 From Deirdre Schirmer To Everyone:
	Hi from Indiana!
10:58:15 From Kristen Thornton-De Stafeno To Everyone:
	Hi from White Plains, NY
10:58:15 From Karen Rentz To Everyone:
	Hello from Gainesville, Florida
10:58:15 From Linda Trevino To Everyone:
	Hi, from Grapevine, TX!
10:58:17 From Yvette Couser To Everyone:
	Hi from New Hampshire!
10:58:17 From Rachel Hollis To Everyone:
	Boise, ID
10:58:19 From Beverly Benjamin To Everyone:
	Hi from Ontario, Canada
10:58:19 From Sarah Skelley To All Panelists:
	Hi from Georgia!
10:58:20 From Sharon Reff To Everyone:
	Michigan
10:58:22 From Kira Browning To Everyone:
	Southern Illinois
10:58:23 From David Phillips IV To Everyone:
	Hello, Dave from NY
10:58:23 From Laural Winter To Everyone:
	Hi from Portland Oregon
10:58:23 From Joy Bridwell To Everyone:
	Hello from Rocky Boy Montana
10:58:24 From Lisa MacLellan To Everyone:
	Hello! Here in Vancouver, WA! (America's Vancouver)
10:58:26 From Nina Campanicki To Everyone:
	Camden, Delaware
10:58:27 From Elizabeth LaMore To Everyone:
	Hello from Chicago burbs!
10:58:27 From Laurie Bowden To Everyone:
	Hello from Burlington County New Jersey
10:58:29 From Angela Martinez To Everyone:
	Hi, Chicago, IL.
10:58:29 From Kelly Allen To Everyone:
	Hi Wisconsin!
10:58:29 From Jessica Cameron To Everyone:
	Pennsylvania in the house
10:58:29 From Emily Sandifer To Everyone:
	Clearwater, Florida
10:58:30 From Heather McCartin To Everyone:
	JoCo, KS
10:58:30 From Bea Kaiser To Everyone:
	Bea - North Dakota!
10:58:32 From Kelly O'Brien Jenks To Everyone:
	Greetings from Washington state
10:58:32 From Alyssa James To Everyone:
	Maryland
10:58:33 From Michalla D'Alessandro To Everyone:
	Orlando, FL! :)
10:58:33 From Yesenia Benavidez To Everyone:
	Hi - Chicago
10:58:35 From Nandita Viramgami To Everyone:
	hi Nandita form illinois
10:58:35 From Ashley Frost To Everyone:
	NC
10:58:36 From Alger Newberry III To All Panelists:
	Flint, Michigan
10:58:37 From Miriam Boyken To All Panelists:
	Hi, Miriam from Mitchell, Indiana
10:58:37 From Lorie Lee To All Panelists:
	Kitchener, On
10:58:37 From Sheryl Hamm To Everyone:
	Hello from Tallahassee, Florida
10:58:38 From Joseph Octaviano To Everyone:
	Thanks for having us Julie and Beatriz.
10:58:40 From Tracy Bicknell-Holmes To Everyone:
	Boise Idaho
10:58:40 From Johanna Dadisman To Everyone:
	Hello from Colorado!
10:58:41 From Kristina Magyar To Everyone:
	Evans, Colorado
10:58:42 From Stacy Russo To Everyone:
	Southern California
10:58:42 From Fred Engbarth To All Panelists:
	Hello! Fred Engbarth, Commissioner, Sonoma County Library
10:58:42 From Michelle Dyke To Everyone:
	Lethbridge, Alberta - Canada
10:58:43 From Ronne Cox To Everyone:
	TN
10:58:44 From Sarah DeVille To Everyone:
	hello from TX
10:58:44 From Jeannie Stewart To Everyone:
	Hi from Wilkinson Public Library, Telluride, CO
10:58:44 From Melissa Friedman To Everyone:
	hi from colorado
10:58:45 From Melissa Baldenegro To Everyone:
	Melissa City of Glendale
10:58:45 From Tabitha Davis To Everyone:
	Hi from Colorado
10:58:47 From Melissa McDavid To Everyone:
	Hi from Clemson!
10:58:47 From Patty Sundberg To Everyone:
	Hello from Maryland!
10:58:48 From Christine Strlich To Everyone:
	Hi from Independence, Ohio
10:58:50 From Tricia Rightmire To Everyone:
	Hello from Overland Park, KS!
10:58:50 From Sara Brang To Everyone:
	Central Oregon
10:58:54 From Heather Aronson To Everyone:
	CT
10:58:55 From Sherry Campbell To Everyone:
	Waco, Texas
10:58:57 From April Holmes To Everyone:
	IL
10:59:01 From Jamie Mack To Everyone:
	hi from western PA
10:59:04 From Monica Martinez-Guaracha To Everyone:
	Good morning, from the cloudy CA coast!
	Monica from the Monterey County Free Libraries
10:59:04 From Marjorie Leta To Everyone:
	Hello from Arizona!
10:59:05 From doris hackett To All Panelists:
	Hello from Mt Vernon Public Library, NY! Doris Hackett.
10:59:06 From Jennifer Smathers To Everyone:
	Forks, Wa
10:59:06 From Trudi Green To Everyone:
	Hello from Athens, GA!
10:59:07 From Will Willis To Everyone:
	TAMPA BAYYYYYYYYYY
	:D
10:59:08 From Stacey Terhune To Everyone:
	Bloomington, IN
10:59:10 From Melissa Hager To Everyone:
	Alexander County, NC
10:59:10 From Alexandra Kirk To Everyone:
	Hi from New Hampshire!
10:59:10 From Kris Murphy To Everyone:
	Hello from New Hampshire!
10:59:13 From Danielle Rosenberg To Everyone:
	Troy NY
10:59:15 From Jessica Russell To Everyone:
	Baltimore City, MD
10:59:16 From Kristi Snow To Everyone:
	Hello from Kansas
10:59:23 From Laura McLean To Everyone:
	Western Colorado
10:59:27 From Jennifer Mathes To Everyone:
	Hi from Missouri!
10:59:39 From Kathleen Flanagan To Everyone:
	Hello from Cincinnati, Ohio.
10:59:40 From Cherie Willis To Everyone:
	Hello from Utah.
10:59:44 From Kathleen Pearson To Everyone:
	Can't hear anything
10:59:45 From Kytara Gaudin Christophe To Everyone:
	HI from Baton Rouge Louisiana!!
10:59:48 From Dacia Bryan To Everyone:
	Hello from Nebraska
10:59:56 From Kathleen Pearson To Everyone:
	HI from Navajo County, AZ
10:59:57 From Ryan Lessl To All Panelists:
	Also Tampa Bay :)
10:59:59 From Carolyn Turner-Harris To Everyone:
	Hello from Elkins Park, PA
11:00:02 From Dustin Young To Everyone:
	Hi from Michigan
11:00:04 From Pam Larsen To Everyone:
	Hello from Reno, NV
11:00:04 From Carl Andrews To Everyone:
	Hello from the Bronx, New York
11:00:05 From Alger Newberry III To All Panelists:
	Hi from Flint, Michigan
11:00:05 From Beth Wrisley To Everyone:
	Hello from Upstate NY :)
11:00:05 From Joan Marks To Everyone:
	Orlando!
11:00:06 From Angelica Alvarez To Everyone:
	Hi from Rhode Island
11:00:09 From Katherine Williamson To Everyone:
	Shreveport, Louisiana
11:00:10 From Krystine Gilley To All Panelists:
	Tampa Bay
11:00:12 From Karen Evans To Everyone:
	Terre Haute, Indiana
11:00:13 From Michelle Beutel To Everyone:
	Albany, NY
11:00:19 From Andrea Jackson To Everyone:
	Hi from Orlando!
11:00:21 From Julie James To Everyone:
	Hi from North Carolina
11:00:22 From Timothy Branson To Everyone:
	Richmond, Indiana
11:00:33 From Patricia Rhock To Everyone:
	Hi from Baltimore
11:00:33 From Leanna Wright To Everyone:
	North Vancouver, BC - unceded Sḵwx̱wú7mesh (Squamish) Nation and səlilwətaɬ (Tsleil-Waututh) Nation territories.
11:00:34 From Kate Black To Everyone:
	Hi from Salinas, CA
11:00:40 From Selena Harmon To Everyone:
	Hi, all!
11:00:42 From Kimberly Brown-Harden To Everyone:
	Good Afternoon from Indianapolis, IN
11:00:47 From Aimee Haley To Everyone:
	Hi from Virginia
11:00:56 From Paulette Johnson To All Panelists:
	Hi from Michigan
11:01:03 From Khalisah Harris To Everyone:
	Hello from SC!
11:01:09 From Beth Anne Huffine To Everyone:
	Good morning from Salem OR
11:01:58 From Chelsea Clough To All Panelists:
	Afternoon from Chestertown, MD
11:02:23 From Lolita McMillan To Everyone:
	Hello, from Lumberton, NC
11:02:38 From Jorge Rivera To All Panelists:
	Hi Jorge from Toronto Public Library
11:02:40 From Lori Hardison To Everyone:
	Good afternoon from Williamston, NC
11:02:53 From Aleisha Edenfield To Everyone:
	Happy 100th!
11:02:54 From Megan Sherrill To Everyone:
	Hello from Mooresville, NC!
11:02:56 From Janette Larson To Everyone:
	Hello from Harris County Texas!
11:02:56 From Kymberlee Powe To Everyone:
	Yay! Congratulations!!!
11:02:58 From Eva Smith To Everyone:
	Hi From Arizona
11:02:59 From Khalisah Harris To Everyone:
	Yay!
11:02:59 From Hawa Jalloh To All Panelists:
	You’re amazing, yay!
11:03:00 From Kytara Gaudin Christophe To Everyone:
	Wow!! Congratz!!!!!
11:03:00 From Julie James To Everyone:
	🥳
11:03:01 From Danielle Rosenberg To Everyone:
	Happy 100!
11:03:02 From Renee Goods-Fisher To Everyone:
	Hello from Maryland
11:03:02 From Megan Sherrill To Everyone:
	Congrats!!
11:03:04 From Amy An To Everyone:
	Congrats!
11:03:05 From Laura McLean To Everyone:
	Wow! Congrats!
11:03:05 From Dacy Shute To Everyone:
	Hi from Hickory, NC!
11:03:07 From Lisa Smith To Everyone:
	Hello from Baltimore, MD
11:03:07 From Joseph Octaviano To Everyone:
	Congrats Julie!  Your services are appreciated.
11:03:08 From brittany lacey To Everyone:
	Hello From Washington,DC
11:03:08 From Jorge Rivera To All Panelists:
	You're a pro - glad to be part of your 100th session!
11:03:09 From Natalie Maes To Everyone:
	Congrats!
11:03:10 From Jessica Russell To Everyone:
	🥳
11:03:12 From Kelly James To All Panelists:
	Hi from Shallotte, NC
11:03:13 From Aimee Haley To Everyone:
	🤩
11:03:13 From brittany lacey To Everyone:
	Congratulations!
11:03:17 From Amy Tollison To Everyone:
	Hello from south central Kentucky!
11:03:17 From Danielle Rosenberg To Everyone:
	🥳
11:03:21 From Nami Quaranta To Everyone:
	CONGRATULATIONS!!
11:03:26 From Lara Freidhof To Everyone:
	Congratulations
11:03:30 From Lisa Smith To Everyone:
	Congratulations!!
11:03:33 From Deirdre Schirmer To Everyone:
	Woohoo, 100 webinars!  Congrats!
11:04:30 From Julie Edwards To Everyone:
	Thank you all! Welcome!
11:05:09 From Megan Fisher To All Panelists:
	Hello from Janesville, WI!
11:05:11 From Julie Edwards To Everyone:
	If you’d like to learn more about Niche Academy you can visit us here: https://www.nicheacademy.com
11:05:22 From Julie Edwards To Everyone:
	And you can check out our upcoming webinars here: https://www.nicheacademy.com/upcoming-webinars
11:05:34 From Lucy Iraola To Everyone:
	Hello, from Beaverton, OR
11:05:41 From Julie Edwards To Everyone:
	I will be sharing the recording, slides, chat transcript, and audio transcript on our blog in a few days!
11:05:58 From Lindsay Gojcaj To Everyone:
	Hello from Novi, Michigan!
11:06:12 From Tessa McDougall To All Panelists:
	Hello from Toronto!
11:06:13 From Angelica Vargas To Everyone:
	Hello from Orlando, FL, first time attending one of these webinars!
11:06:19 From Laura McLean To Everyone:
	@Lindsay, do you work with Julie Farkas?
11:06:41 From Lindsay Gojcaj To Everyone:
	@Laura McLean: Yes! Julie is our Library Director. Do you know Julie?
11:07:22 From Laura McLean To Everyone:
	@Lindsay-I was fortunate to have her as my assistant director at Baldwin Public Library like 20 years ago! I'm in western Colorado now. :)
11:07:35 From Rachel Hollis To Everyone:
	War
11:07:43 From Patricia Dew To Everyone:
	Hurricanes
11:07:44 From Monica Martinez-Guaracha To Everyone:
	Rape
11:07:45 From Meghan Croll To Everyone:
	Natural disaster
11:07:47 From Renee Goods-Fisher To Everyone:
	Witnessing a horrible crime
11:07:48 From Carl Andrews To Everyone:
	Gun Violence
11:07:49 From Lindsay Gojcaj To Everyone:
	@Laura - Awesome. What a small world!
11:07:52 From Karen Rentz To Everyone:
	Child abuse
11:07:53 From Caitlin Teremchuk To Everyone:
	death of a loved one
11:07:54 From Ashley Frost To Everyone:
	parental neglect
11:07:56 From Beth Anne Huffine To Everyone:
	Car accident
11:07:58 From Ben Trotter To Everyone:
	Hello, from Orlando!
11:08:00 From Jessica Russell To Everyone:
	Eviction
11:08:01 From Carl Andrews To Everyone:
	Food Insecurities
11:08:02 From Danielle Rosenberg To Everyone:
	covid and its after affects
11:08:02 From Kris Murphy To Everyone:
	Traumatic birth
11:08:06 From Renee Goods-Fisher To Everyone:
	divorce
11:08:06 From Jorge Rivera To All Panelists:
	entrenched trauma from ACEs
11:08:10 From Aimee Haley To Everyone:
	I used to work with Julie, also at Baldwin Public Library! I'm in Virginia now. She's awesome!!
11:08:11 From Dacy Shute To Everyone:
	Eviction
11:08:15 From Anna Stalter To Everyone:
	sudden disability
11:08:15 From Carl Andrews To Everyone:
	The loss of a loved one.
11:08:19 From Julie Seely To Everyone:
	Sudden death of spouse
11:08:20 From Naomi Spicer To Everyone:
	Loss of a job
11:08:23 From Sarah DeVille To Everyone:
	Unemployment
11:08:31 From Jess Holowicki To Everyone:
	Caring for a loved one at home
11:08:40 From Katy Hite To Everyone:
	Chronic Illness
11:08:40 From Danielle Rosenberg To Everyone:
	finical insecurity
11:08:44 From Carl Andrews To Everyone:
	Sometimes, Social Media
11:08:48 From Lori Hardison To Everyone:
	witnessing abuse
11:08:52 From Laura McLean To Everyone:
	Bullying
11:09:01 From Jeanne McMahan To All Panelists:
	Chronic pain or other chronic health condition
11:09:06 From Meghan Croll To Everyone:
	Witnessing a someone else's traumatic event
11:09:22 From Lindsay Gojcaj To Everyone:
	I'm sorry if I missed this, but will the slides be available?
11:09:32 From Carl Andrews To Everyone:
	Watching the News
11:09:50 From Julie Edwards To Everyone:
	Yes! I’ll make the slides, recording, chat transcript and audio transcript available on our blog in a few days!
11:09:52 From Lily Mordzinski To All Panelists:
	@Lindsay , yes they will be!
11:09:59 From Lindsay Gojcaj To Everyone:
	@Julie - Thank you!
11:10:06 From Laura McLean To Everyone:
	Parental incarceration is a big one
11:10:11 From Dacy Shute To Everyone:
	school shootings or perhaps even school shooting drills
11:10:14 From Melissa Baldenegro To Everyone:
	Is there a link to the blog?  I am new to the platform.
11:10:41 From Julie Edwards To Everyone:
	Absolutely Melissa. You can see the blog here https://www.nicheacademy.com/blog
11:10:52 From Lisa MacLellan To Everyone:
	Adoption, racism...
11:10:52 From Julie Edwards To Everyone:
	And you’ll also get a direct email from me when the recording and slides are ready.
11:11:07 From Laura McLean To Everyone:
	I'd say that ACE's also can have an affect on school performance.
11:11:30 From Melissa Baldenegro To Everyone:
	:(
11:11:33 From Janette Larson To Everyone:
	Mental abuse too
11:11:34 From Monica Martinez-Guaracha To Everyone:
	Toxic environment
11:12:03 From Christine Strlich To Everyone:
	ACEs can also have an effect on future employment
11:13:34 From Laura McLean To Everyone:
	Fight or Flight response?
11:13:50 From Patricia Dew To Everyone:
	Fight, Flight, or Freeze. yes.
11:14:11 From Anna Doyle To Everyone:
	or fawn.
11:14:26 From Adrianne Brady To Everyone:
	https://www.webmd.com/mental-health/what-does-fight-flight-freeze-fawn-mean
11:14:44 From Adrianne Brady To Everyone:
	"Or fawn" was one I just learned literally this week
11:14:55 From Beth Wrisley To Everyone:
	Isn't the frontal lobe not fully developed until around age 25?
11:14:56 From Laura McLean To Everyone:
	Learned something new today...
11:15:05 From Alonna Larson To Everyone:
	its actually Fight, Flight, Freeze, Fawn and Flop
11:15:25 From Sara Brang To Everyone:
	@Beth, yep! It's still developing into our early 20's!
11:15:45 From Caitlin Teremchuk To Everyone:
	what is 'flopping?' I haven't heard that one before
11:15:51 From Anna Doyle To Everyone:
	Not really. That's a popular explanation, but it's more complicated.
11:17:07 From Alonna Larson To Everyone:
	https://images.app.goo.gl/7z78Eqp7HLNESBF97
11:17:14 From Julie Edwards To Everyone:
	Welcome to everyone just joining. I’ll be sending the slides, recording, chat transcript, and audio transcript in a few days.
11:17:41 From Monica Martinez-Guaracha To Everyone:
	What causes your body to feel cold when the fear hits?
11:17:58 From Kathleen Flanagan To Everyone:
	I found The Body Keeps the Score: Brain, Mind, and Body in the Healing of Trauma by Bessel Van der Kolk to be an excellent resource. Not an easy read emotionally, but worth it.
11:18:04 From Nicole Valentino To Everyone:
	I was explaining to someone the other day that in order to calm myself down at one of those Halloween horror things at Busch Gardens, I went on roller coasters for 2 hours straight.
11:18:06 From Linda Ingram To Everyone:
	Thank you Julie that will be great!
11:18:38 From Amy Rae Weaver To Everyone:
	It's worth noting that Bessel van der Kolk was himself abusive, so read his narrative with a grain of salt.
11:18:55 From Monica Martinez-Guaracha To Everyone:
	@Nicole Valentino - You are braver than me.
11:19:48 From Lisa MacLellan To Everyone:
	My Grandmother's Hands by Resmaa Menakem is great
11:19:51 From Nicole Valentino To Everyone:
	The haunted house part scared me so much that my entire system shut down. I was not reacting to things in real time. I was terrifying.
11:19:57 From Nicole Valentino To Everyone:
	It*
11:20:10 From Carl Andrews To Everyone:
	You see this in public everyday. They are in constant defense mode.
11:20:34 From Aimee James To Everyone:
	My husband and I are foster/adoptive parents, so we live this every day.
11:20:49 From Rebekkah Downey To Everyone:
	Childhood Disrupted by Donna Jackson Nakazawa is an in depth book about the ACE study. It was really insightful.
11:20:52 From Annie Gebel To Everyone:
	Another book that tells this story of our bodies storing trauma is My Grandmother's Hands by Resmaa Menakem
11:20:55 From Kira Browning To Everyone:
	yup
11:21:10 From Jorge Rivera To Everyone:
	May you please talk more about working hard to please everyone as a reactionary coping skill?
11:21:25 From Nicole Valentino To Everyone:
	@jorgerivera, what a good question.
11:21:38 From Kymberlee Powe To Everyone:
	I do this every time I walk into a doctors office due to a million horrible experiences. I walk in mentally prepared for a fight and emotionally shut down waiting to be dismissed. It's exhausting.
11:21:42 From Nicole Valentino To Everyone:
	People pleasing is exhausting.
11:21:56 From Nicole Valentino To Everyone:
	@kymberlee, me too. And grocery stores.
11:21:58 From Hypha Fries To Everyone:
	@ Nicole 0 Absolutely
11:22:03 From Lisa MacLellan To Everyone:
	I think Fawn is the people pleasing...
11:22:06 From Monica Martinez-Guaracha To Everyone:
	That was great information!
11:22:07 From Anna Doyle To Everyone:
	That's "Fawn" - e.g. agreeing to things you don't want to do or placating people as a method of self-protection.
11:22:08 From Lily Mordzinski To All Panelists:
	I'm guilty of people pleasing for sure
11:22:13 From Rachel Hollis To Everyone:
	Parent-teacher sessions with my foster kid were difficult because the counselor at the school thought she had ADHD rather than complex trauma. It took three years before they removed all references to ADHD from her school records.
11:22:30 From Jorge Rivera To Everyone:
	@nicole valentino - I agree, I find myself doing that sometimes.  Didn't realize it's possibly a trauma response/ reactionary coping skill
11:22:39 From Ron Foster To Everyone:
	I love this information!
11:23:30 From Pamela Woodfin To Everyone:
	Good information, I agree!
11:23:46 From Bing Li To Everyone:
	Me too! Thank you!
11:24:03 From Joyce Gonzalez To Everyone:
	what about being paranoid? I notice this in some of the patrons that may have experienced trauma
11:24:30 From Julie Edwards To Everyone:
	For those of you who are subscribers to Niche Academy, we have tutorials on trauma-informed services, as well as secondary-trauma stress, compassion fatigue, and burnout for librarians.
11:24:48 From Paulette Johnson To Everyone:
	🙌🏻
11:25:06 From Dacy Shute To Everyone:
	I think paranoia could be classified as hypervigilance depending on the situation
11:27:21 From Julie Edwards To Everyone:
	We also have tutorials on de-escalation when working with patrons.
11:27:32 From Jorge Rivera To Everyone:
	Oprah has a great book on this... "What happened to you"
11:27:45 From Patricia Dew To Everyone:
	What happened to you? : conversations on trauma, resilience, and healing s a great book.
11:27:49 From Lucy Iraola To Everyone:
	Yes, Jorge, I was thinking about that same book!
11:27:49 From Patricia Dew To Everyone:
	*is
11:27:57 From Dacy Shute To Everyone:
	Jorge, that book is life changing!
11:28:13 From Aimee James To Everyone:
	I led a book discussion on the that book for a foster parent group.  Very good.
11:28:15 From Annie Gebel To Everyone:
	curiosity breeds compassion
11:28:15 From Tiffany Benson To Everyone:
	Joyce Gonzalez, trauma also increases people's chances of developing schizophrenia where paranoia is prevalent
11:28:15 From Carl Andrews To Everyone:
	@Julie; anything that speaks to "de-escalation" would be valuable.
11:28:15 From Lindsay Gojcaj To Everyone:
	@Julie - Are these tutorials for de-escalation available on the Niche Academy?
11:28:16 From Jorge Rivera To Everyone:
	It is!  I listened to the audiobook.  Highly recommend
11:28:22 From Jorge Rivera To Everyone:
	Also a book called "Chatter" is great!
11:28:34 From Carl Andrews To Everyone:
	*valuable
11:28:41 From doris hackett To Everyone:
	Julie Edwards, is the tutorial on de-escalating availabel in a powerpoint or video that we can have or attend a webinar?
11:28:44 From Julie Seely To Everyone:
	The Oprah book is great!
11:28:53 From Stacy Russo To Everyone:
	"What happened to you?" is so much better than "What's wrong with you?"
11:28:59 From Alexandra Kirk To Everyone:
	I <3 Brene Brown
11:29:42 From Julie Edwards To Everyone:
	@Lindsay yes - if you’re a subscriber they should be available to you. If not, you can visit us here:  https://www.nicheacademy.com/free-trial
11:30:06 From Monica Martinez-Guaracha To Everyone:
	Yes!  I know this video!!  I saved it on my computer and regularly watch it.
11:31:32 From Alger Newberry III To All Panelists:
	Did the sound go out for a minute there or was that my computer?
11:31:59 From Julie Edwards To Alger Newberry III and All Panelists:
	It may have been your computer - if it’s still happening try leaving and coming back in!
11:32:03 From Chelsea Clough To All Panelists:
	Oooo this video reminds me of a point I read about Toxic Positivity: it’s trying to put a happy spin on a difficult or traumatic event when the person it’s happening to just isn’t there yet
11:32:05 From Theresa Coleman To Everyone:
	I would love to play this at a staff meeting. I've been wanting a short presentation on empathy this is perfect
11:32:19 From Carl Andrews To Everyone:
	This is why there's a huge disconnect between teachers and students in urban public schools. The teacher's haven't been taught to empathize with the students they work with.
11:32:21 From Kymberlee Powe To Everyone:
	just saved this video. Wow. I know what I'm journaling about later
11:32:29 From Laura Ashley To Everyone:
	👍
11:32:34 From Anastasia Bazilevskaya To Everyone:
	I love this video!
11:32:37 From Lindsay Gojcaj To Everyone:
	@Julie - Thank you!
11:32:39 From Chelsea Clough To All Panelists:
	Like yes, we can get there *eventually*, but it’s callous to expect it to happen while the wound is fresh or untreated
11:32:49 From Nicole Valentino To Everyone:
	@carl I think they're dealing a lot.
11:32:58 From Linda Ingram To Everyone:
	AWESOME VIDEO!!!
11:33:00 From Nicole Valentino To Everyone:
	@carl, they're overworked, underpaid, drained...
11:33:47 From Paulette Johnson To Everyone:
	I'm chair of a committee whose previous chair had a tense relationship with a member, and overstepped some lines. So when that member responded in an outsize manner to a suggestion I made last week, I recognized the pain it was coming from. Instead of getting stuck in an email exchange, I invited him to a working lunch today, and I just came back from a very productive conversation. So not reacting to reactions can be very useful.
11:33:59 From Carl Andrews To Everyone:
	And all of those factors don't support a :"trauma informed, safe space.
11:34:04 From Emily De Leon To Everyone:
	@Nicole, and that speaks to the need to keep your own needs met before trying to meet everyone else's
11:34:44 From Nicole Valentino To Everyone:
	@carl, or for their supervisors to makes sure they have what they need so they can make sure their students get what they need...
11:35:49 From Tracy Bicknell-Holmes To Everyone:
	Can you share the link to the video with us?
11:36:01 From Carl Andrews To Everyone:
	For some students, just being in the library is a traumatizing experience.
11:36:11 From Tara Farrar To Everyone:
	I recently started following @mychal3ts on Instagram. Recommend him for examples of empathy in library work.
11:36:21 From Lana DeTomaso To Everyone:
	Ahhh I work with him <3
11:36:23 From Julie Edwards To Everyone:
	@Tracy the link to the video is in the slides!!
11:36:26 From Laura McLean To Everyone:
	@Tara, he's so amazing!
11:36:42 From Laura McLean To Everyone:
	@Lana-Major jealousy!
11:36:45 From Renee Goods-Fisher To Everyone:
	Safety!!! agreed!
11:37:22 From Sarah Morey To Everyone:
	@tracy https://www.youtube.com/watch?v=KZBTYViDPlQ
11:37:24 From Julie Edwards To Everyone:
	And @Tracy they will be included on the blog that I’ll send in a few days!
11:37:31 From Julie Edwards To Everyone:
	Oh thanks @Sarah!
11:38:24 From Carl Andrews To Everyone:
	Our non-verbal" communication is crucial too.
11:38:38 From Kymberlee Powe To Everyone:
	I love Mychal! Please pass along the high impact they're having!
11:38:39 From Monica Martinez-Guaracha To Everyone:
	@Carl Andrews - Yes!
11:39:16 From Jorge Rivera To Everyone:
	validating their feelings without judgement
11:39:19 From Rachel Hollis To Everyone:
	I've told my kids that instead of like/dislike to try safe/unsafe.
11:39:20 From Lana DeTomaso To Everyone:
	@Kymberlee will do!
11:39:29 From Julie Edwards To Lisa MacLellan and All Panelists:
	Hi Lisa - I see your hand is raised. Can I help with something?
11:39:37 From Kymberlee Powe To Everyone:
	☺️
11:40:28 From Heather Clark To Everyone:
	Are there some good resources for autistic staff who struggle with empathy as a result of their neurodivergence?
11:40:53 From Lisa MacLellan To All Panelists:
	Nope! Sorry! :)
11:40:59 From Julie Edwards To Lisa MacLellan and All Panelists:
	No worries!!
11:41:05 From Laura McLean To Everyone:
	Heather-That's a good question, could you put it in the Q&A so hopefully we get an answer?
11:41:15 From Janette Larson To Everyone:
	I am taking time to read a book
11:41:16 From April Teague To All Panelists:
	I would not assume they lack empathy that is not the case for everyone one the spectrum.
11:42:07 From Hypha Fries To Everyone:
	@ Janette - You and I have the same idea
11:42:40 From Kymberlee Powe To Everyone:
	For me there is no greater self case strategy than crochet. It does something soothing to my brain. It's the best hobby I ever picked up.
11:42:49 From Kymberlee Powe To Everyone:
	oop *care not case
11:42:56 From garifalia durkin To Everyone:
	yay! crochet!
11:43:02 From garifalia durkin To Everyone:
	I am learning.
11:43:03 From Julie Edwards To Kymberlee Powe and All Panelists:
	OMG do you crochet too?
11:43:15 From Kymberlee Powe To Everyone:
	I do!!!
11:43:31 From Carl Andrews To Everyone:
	Stretching, while breathing, helps too.
11:43:38 From Renee Goods-Fisher To Everyone:
	Self care- eating right, getting enough rest, getting exercise, connecting with family & friends in a meaningful way, doing things you enjoy i.e. craft.
11:43:40 From Julie Edwards To Kymberlee Powe and All Panelists:
	☺️Me too - so soothing.
11:43:42 From Dacy Shute To Everyone:
	I love doing a body scan
11:43:45 From Shelley Catwell To Everyone:
	I've heard self-care referred to as "self-maintenance". You have to keep the engine running to be able to be useful. Buzz word self care is like detailing the car. Self maintenance is changing the oil
11:43:53 From Kymberlee Powe To All Panelists:
	It really is!
11:43:57 From Adrianne Brady To Everyone:
	We LOVE a body scan
11:44:07 From Chelsea Clough To All Panelists:
	My therapist showed me a technique called rainbow grounding, you look around the room and try to find an item of each color
11:44:41 From Laura McLean To Everyone:
	I run a Crafternoon group and one of the ladies commented that while her family member was going through cancer, she crocheted like mad to relieve stress and to keep her from pacing. She made so many afghans and winter accessories!
11:44:58 From Megan Sherrill To Everyone:
	@shelley I love that! That is such a better way to look at it! So many people view self care as something more luxurious than it is meant to be
11:45:04 From Julie Seely To Everyone:
	My New Year's Resolution this year was to say "No" more often. It has been so fulfilling for me and I haven't felt guilty at all!
11:45:27 From Johanna Dadisman To Everyone:
	We created a "walking group" chat in google space for all staff. help motivate each other to take breaks and take a walk together!
11:45:31 From Kymberlee Powe To Everyone:
	I can't explain what crochet does to the mind but repeat patterns are so great. My aunt passed last year and I crochet almost nonstop the whole week we were with my grandma.
11:46:14 From Kira Browning To Everyone:
	Yes, thank you, Beatriz!
11:46:15 From Kymberlee Powe To Everyone:
	I had that resolution @Julie and stuck to it. It can be a weight off your shoulders.
11:46:37 From Leticia Stinson To Everyone:
	Thank you. This has been really helpful.
11:46:49 From Renee Goods-Fisher To Everyone:
	Thanks Beatriz. Great presentation!!!
11:47:22 From Sandra Delgado To Everyone:
	Crocheting is a great stress relieve and fun! Been doing it since I was 12 :)
11:47:25 From Anastasia Bazilevskaya To Everyone:
	Thank you very much! It has been helpful!
11:47:25 From garifalia durkin To Everyone:
	I feel like I know the answer to this but I want to hear and learn from others that may have experienced this. I work with someone whom is strong and caring and has clearly been through some difficult life events. However, they use them  as excuses to continue to be hard on themselves and throw out examples that feel like they should win the Trauma Olympics. LIke, " well, I have been through this ……." Unfortunately, this is dismissive/disreagding of the trauma that someone else may have experienced. As if other traumas are irrelevant.
11:47:37 From Emily De Leon To Everyone:
	Would the compulsive "sorry" count as people pleasing?
11:47:53 From Liz Ward To Everyone:
	The agreement thing is often called "fawning"
11:48:23 From Carl Andrews To Everyone:
	This is where it becomes complicated! And we haven't even started the reference interview.
11:48:33 From Laura McLean To Everyone:
	Thank you Beatriz! Great information! I have to leave a little bit early. Thank you Julie and Niche Academy as well!
11:48:38 From Kylee Butler To All Panelists:
	Compulsive apologies can count as people pleasing- depending on the context. Sometimes people apologize just for the act of existing.
11:49:04 From April Holmes To Everyone:
	Thank you for all of this information! It's very helpful!
11:49:09 From Erin Bontempt To Everyone:
	Thank you for your time and expertise, Beatriz
11:49:12 From Jen Woo To Everyone:
	Thank you, Beatriz. Your knowledge is much appreciated.
11:49:33 From Rachel Hollis To Everyone:
	Is it possible to get the trauma gold winner closer to self-realization?
11:49:34 From Aleisha Edenfield To Everyone:
	Thank you so much for all the information and knowledge you have shared with us today, Beatriz!
11:49:48 From Sherry Campbell To Everyone:
	Thank you - very informative and useful!
11:50:25 From garifalia durkin To Everyone:
	I listen and care but I don't know how much of my interest in listening has helped. How can I acknowledge that "yes. you are strong but I can also be helpful and caring without demeaning you. you deserve to be heard and all trauma is trauma."
11:50:38 From Karla Umland To Everyone:
	Can the 6 principles be listed again please?
11:51:04 From Melissa Friedman To Everyone:
	safety
11:51:14 From Uche Ohia To Everyone:
	Thank you for throwing more light on this issue
11:51:19 From Rachel Hollis To Everyone:
	How about just saying that?
11:51:32 From Johanna Dadisman To Everyone:
	I will definitely be reaching out thank you!
11:51:49 From Dacy Shute To Everyone:
	Some states have mandatory reporting laws for all citizens. For example, in NC all adults are mandated reporters by law.
11:52:05 From garifalia durkin To Everyone:
	Yeah. I suppose it helped to type it out.
11:52:10 From Melissa Friedman To Everyone:
	safety, trustworthiness and transparency, peer support, collaboration and mutuality, empowerment, voice and choice, cultural, historical and gender relevant are the 6
11:52:21 From Karla Umland To Everyone:
	thank you!!!
11:52:31 From Hypha Fries To Everyone:
	@ Garifalia - It depends on the reason why they self-deprecate. Ive experienced someone who did this as a form of narcissism to make them seem like the most damaged or most broken of the group. There's little you can do for a narcissist, but you can sometimes shut them down with "Then perhaps you can show some empathy since you know where they are coming from". If they are purely self-deprecating because they are  truly believing it, I would provide them a place of no judgment and a place of listening. They want to be heard, but they're worried they're too broken to seek help. It helps to show them over and over that they are not beyond help and deserve that help they so dearly need. It may be exhausting, and you need to take steps back to keep from getting burnt out or frustrated, but it's worth it
11:52:59 From Isabel Villarreal Stewart To All Panelists:
	I'd love to address: How do we avoid re-traumatization for youth of color in the library, especially when library staff can be seen as authority figures?
11:53:13 From Elda Reyes To All Panelists:
	thank you
11:53:44 From Maria Vanessa Cipolla To All Panelists:
	Can you please place contact information slide back up?
11:53:50 From Rachel Hollis To Everyone:
	You'd stop me cold and slip me into vulnerability with your question/statement.
11:54:03 From Amy An To Everyone:
	Ask a Manager blog has some great scripts for talking to managers and coworkers. Some are specific to things like this, I'll grab a link
11:54:23 From garifalia durkin To Everyone:
	Thank you Rachel and Hypha !
11:54:40 From Aaron Brown To Everyone:
	Great discussion.
11:54:52 From Sandra Delgado To Everyone:
	Thank you!
11:54:55 From Sarah Sheraga To Everyone:
	@garifalia - maybe in some way say that you can make time to listen to them after but you need to be heard & listened to now? Sometimes people just need it pointed out to realize they're making things a competition even if unintentionally
11:54:59 From Carl Andrews To Everyone:
	The was a wonderful discussion! Thank you!
11:55:01 From Erica Halsey To Everyone:
	Thank you, Beatriz, Julie, & Niche! Great info!
11:55:05 From Paulette Johnson To Everyone:
	Thank for a great webinar on an essential topic. Good overview.
11:55:07 From Amy An To Everyone:
	https://www.askamanager.org/2018/06/calling-out-offensive-comments-about-mental-health-coworker-asks-me-to-do-her-admin-work-and-more.html
11:55:10 From Ben Trotter To Everyone:
	Thank you very much!
11:55:16 From Beth Wrisley To Everyone:
	Thank you Beatriz for this wonderful presentation!
11:55:18 From Kimberly Brown-Harden To Everyone:
	Thank you!
11:55:18 From Jovanna Sardineta To Everyone:
	Thank you, very useful information.
11:55:38 From Sarah Hartje To Everyone:
	Many thanks!☺️
11:55:38 From Natalie Maes To Everyone:
	Thank you! Awesome presentation. Very helpful!🙂
11:55:41 From Kim Parker To Everyone:
	compassion fatigue
11:55:41 From Johanna Dadisman To Everyone:
	Setting boundaries is self care!
11:55:42 From Michele Ulrich To Everyone:
	Thanks so much. Such an informative presentation.
11:55:43 From Monica Martinez-Guaracha To Everyone:
	Empathy fatigue
11:55:44 From Julie James To Everyone:
	😶‍🌫️ thank you for asking that
11:55:48 From Sarah Morey To Everyone:
	compassion fatigue
11:56:19 From Christine Strlich To Everyone:
	Thank you Beatriz for the presentation. It was informative and insightful.
11:56:45 From Aimee James To Everyone:
	the rescue call
11:56:47 From Annie Gebel To Everyone:
	replacing 'but' with 'and' can feel really good too
	
	"I like our conversations, and I have to get back to work."
11:56:54 From Lauren Wise To Everyone:
	Thank you, Beatriz!
11:57:03 From Jeannie Stewart To Everyone:
	Thank you Julie for hosting your 100th webinar and Beatriz for your informative presentation!
11:57:12 From Alexandra Kirk To Everyone:
	Thank you so much!
11:57:15 From garifalia durkin To Everyone:
	Thanks Sarah, I agree with you on that. Good point.
11:57:17 From Jorge Rivera To Everyone:
	I think knowing about anti-oppressive microaggressive behaviours
11:57:19 From Annie Gebel To Everyone:
	A GREAT topic for #100
11:57:20 From Nicole Valentino To Everyone:
	That's how I ended up with our infamous guy... I saved one of my coworkers and now he follows me around... my manager isn't doing anything about it either.
11:57:46 From Tessa McDougall To All Panelists:
	There’s a great article on emotional labour and public library work that might be of interest based on the last question answered:
11:57:47 From Tessa McDougall To All Panelists:
	Rodger, J., and N. Erickson. “The Emotional Labour of Public Library Work”. Partnership: The Canadian Journal of Library and Information Practice and Research, vol. 16, no. 1, May 2021, pp. 1-27, doi:10.21083/partnership.v16i1.6189.
11:57:53 From Pam Larsen To Everyone:
	This was wonderful! Thanks so much.
11:58:01 From Jorge Rivera To Everyone:
	sorry microaggressive behaviours - speaking from an authoritative standpoint may be off-putting
11:58:19 From Carl Andrews To Everyone:
	We need to be prepared; our migrant students are coming to us from worlds of trauma!
11:58:19 From Jorge Rivera To Everyone:
	non-verbals count too!
11:58:23 From Dena Simpson To Everyone:
	Thank you Beatriz.
11:58:30 From Tiffany Benson To Everyone:
	I like to tell students, "I'm not sure. Let's find out together"
11:58:34 From Kymberlee Powe To Everyone:
	thank you so much.
11:58:38 From Jennifer Ball To Everyone:
	Thank you!
11:58:40 From Aimee Haley To Everyone:
	Thank you, this was very helpful
11:58:43 From Karla Umland To Everyone:
	Many thanks!
11:58:50 From Eliza Guinn To All Panelists:
	Thank you!
11:58:51 From Melinda Martin To Everyone:
	Thank you!
11:58:52 From Anna Stalter To Everyone:
	Thank you so much for this!
11:58:53 From Kathleen Pearson To Everyone:
	Thank you
11:58:57 From Nina Campanicki To Everyone:
	Most Excellent!  Thanks a Million!
11:59:06 From Dan Moenning To Everyone:
	Thank you!
11:59:20 From John Puusa To Everyone:
	Thank you very much! Very informative and practical.
11:59:22 From Megan Sherrill To Everyone:
	Thank you! I learned so much and found this all very helpful. Look forward to learning more from all the books recommended in the chat!
11:59:24 From Fred Engbarth To All Panelists:
	Thank you Beatriz. Excellent presentation.
11:59:25 From Timothy Branson To All Panelists:
	Thank you very much.
12:00:12 From Kristi Snow To Everyone:
	This was a very Excellent Webinar! Thank you Beatriz!
12:00:17 From Sarah Sheraga To Everyone:
	Thank you for the information! This was a great presentation.
12:00:19 From Melissa Friedman To Everyone:
	thanks so much
12:00:25 From Will Willis To Everyone:
	Thanks!
12:00:33 From Marjorie Leta To Everyone:
	This was awesome, thank you Beatriz!
12:00:34 From Tracy Bicknell-Holmes To Everyone:
	Thank you. This was awesome.  Very informative and practical in a short period of time
12:00:48 From Melissa Hager To Everyone:
	Thank you so much!
12:00:51 From Gabrielle Winkler To Everyone:
	Thanks, Beatriz, for the great presentation and all the helpful information! It'll keep me thinking and acting!
12:00:54 From Lolita McMillan To Everyone:
	Thank you, this webinar is great! I think all library workers/staff should take this webinar. With our society the way it is today, all this information is NEEDED. GREAT JOB!!!
12:00:58 From Heather McCartin To Everyone:
	Thank you Ms. Beatriz!
12:01:01 From Kelsey Dexter To Everyone:
	Great information and perspectives, thanks and happy 100!
12:01:04 From Connie Davids To Everyone:
	Thank you so very much. Great information, so very well presented.
12:01:06 From Jennifer Mathes To Everyone:
	Wonderful webinar, thank you so much!
12:01:06 From Anna Doyle To Everyone:
	Thank you!
12:01:07 From Heather Clark To Everyone:
	Thank you!
12:01:08 From Lana DeTomaso To Everyone:
	This was wonderful. Thank you!
12:01:08 From Julie Seely To Everyone:
	Thank you!
12:01:10 From Kris Murphy To Everyone:
	Thank you for this!
12:01:10 From Darla Casey To Everyone:
	Thank you!
12:01:10 From Johanna Dadisman To Everyone:
	Thank you!
12:01:11 From Joseph Octaviano To Everyone:
	Mille Gracias!
12:01:11 From Michalla D'Alessandro To Everyone:
	This has been wonderful, thanks so much!!!
12:01:12 From Jorge Rivera To Everyone:
	Thank you so much!
12:01:12 From Emily Fox To Everyone:
	thank you!!!
12:01:13 From Sarah Holmes To Everyone:
	Thank you!
12:01:13 From Alyssa James To Everyone:
	Thank you!
12:01:13 From Hawa Jalloh To All Panelists:
	Thank you!
12:01:14 From Amy Tollison To Everyone:
	Thank you!
12:01:17 From Angelica Vargas To Everyone:
	Than you!
12:01:18 From Karen Rentz To Everyone:
	Wonderful presentation! Thank you!
12:01:19 From Debby Hodges To Everyone:
	Thank you
12:01:19 From Ron Foster To Everyone:
	Thank you!!
12:01:20 From Laura Ashley To Everyone:
	Thank you... :)
12:01:20 From Jamie Mack To Everyone:
	Thank you!!!
12:01:20 From Debbie Utley To Everyone:
	Thank you!.
12:01:20 From Laural Winter To Everyone:
	thank you!!
12:01:22 From Jennifer Heise To Everyone:
	Thank you
12:01:23 From Patricia Rhock To Everyone:
	Thank you
12:01:24 From Monica Martinez-Guaracha To Everyone:
	Thank you for all this wonderful information!
	Stay safe everyone!
12:01:25 From Ben Trotter To Everyone:
	Happy 100th, Julie!
12:01:25 From Tabitha Davis To Everyone:
	Thank you
12:01:26 From Joyce Gonzalez To Everyone:
	thank you!
12:01:26 From Cynthia Barnes To Everyone:
	phenomenal!
12:01:26 From Linda Ingram To Everyone:
	Beatriz, thank you so very much! Great training! I want more.....you are an amazing teacher. You are awesome.
12:01:26 From Angelica Alvarez To Everyone:
	Thank you!
12:01:27 From Maggie Libby To All Panelists:
	👏Thank you!!
12:01:27 From Joan Marks To Everyone:
	Thank you! Really awesome presentation
12:01:27 From Jorge Rivera To Everyone:
	High-value presentation both in and outside of work - I'm grateful!
12:01:28 From Khalisah Harris To Everyone:
	This has been very nice, Thank you!
12:01:29 From Nabanita Ghosh To Everyone:
	Thanks for the useful resources.
12:01:29 From Hypha Fries To Everyone:
	Thank you!
12:01:29 From Noelene Whitaker To Everyone:
	Thank you!
12:01:30 From Tessa McDougall To All Panelists:
	Thank you!
12:01:31 From Elizabeth Hartman To Everyone:
	Thanks!